Microsoft Rewards Search microsoft, scam, ripoff, search, bing Internet

For business, I do research online. I thought Microsoft rewards would be a good way to earn business related materials or prizes while working. It has been a nightmare. My points have vanished from my account by the thousands. Some points didn't add on at all, often you can't reach Microsoft for days on end.
After three phone calls and about 12 emails, they insisted I somehow catch the problem, give them a recording of the actual problem(s) occurring and give them diagnostics of each of my new computers. As I said, my computers are new. I knew they couldn't be the problem. Also, I felt diagnostics and recordings violated my privacy. So, I asked what would happen to the information I provided. Microsoft refused to tell me their evaluation process or what they use the info for. It took several emails before they promised to only use the information to help me with my claim.
On a video recording, I caught the points disappearing and not adding up.  After I documented the troubles occurring, through their chosen method, Microsoft refused to admit there was a problem!! They gave me a tiny percentage of the thousands of points they owed me, saying they only did this as a courtesy??!! So, I did an internet search. It seems their system is plagued by disappearing points and other troubles. Worse yet, Microsoft knows there's a problem but refuses to acknowledge it. To me, this means you're running a scam on unsuspecting and hopeful people.  Everyone affected by this should contact the Better Business Bureau and refuse to do business with Microsoft. We should blitz social media with information on this scam. Other people need to know before they invest their time and effort.