microsoft xbox one-360 never get response xbox claims any 360 games you buy will be switched over to xbox one when you buy your new xbox one console

 I've recently purchased a Xbox one .I've had an Xbox for several years and have had a gold subscription for Xbox live since it came out .(so around five years) I bought many of my games online and downloaded them to the Xbox . on Xbox live they tell you even if your an Xbox one owner you can still play 360 games on your new consle .i knew someday I would eventually do that so while I may not be able to afford the new console I could at least buy the games after all they will work on Xbox one so why not . When I got my new Xbox I quickly learned that wasn't the case Xbox one had only transferred over the games they give away for free(well not really free you have to have a gold membership )none of the games I had bought were there. I had to buy them again . Now the 360 had a history of every game you ever bought or downloaded an if you had ever deleted any of them you could redownload them .xbox one doesn't have your purchase history however making their advertisements a lie a scam an intention to deceive I lost over twenty purchases of games , dlcs plus my 360 which I traded for the Xbox one . I was content with the old console and I thought this would be a good move being as they stated that their old games would work with Xbox one go ahead an buy the games and when you move up to new console they'll be there for you. I spent a total of around twenty hours during the next three days trying to reach someone from there customer support however I was never able to contact them but I did receive an email to my laptop stating that they understood I did not want support from windows Microsoft people an they had removed the option from my computer. I never said that never typed that never had a problem with my laptop at all .they were essentially telling me that I have no control over what they do and they're boss. Makes you feel when someone can reach you on a laptop you've only just gotten an with information you've never provided .now I know why they want to know your location.....dont buy Xbox anything