Complaint Review: MICROSOFTSTORE.COM - Internet
- MICROSOFTSTORE.COM Internet USA
- Phone:
- Web: http://www.microsoftstore.com/store...
- Category: Computer Stores
MICROSOFTSTORE.COM microsoft, store Internet
*Author of original report: Order Received Finally!
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I have been a loyal microsoftstore.com client for many years and I've always known them for having really great customer support but they have changed their service and seem to have outsourced it and this is what you get: answers from a script and no help at all!
12/12/2014-I placed my order for an asus transformer 10.1 T100 pc on microsoftstore.com. Order goes through with no problems and my credit card is charged. I chose 3-7 days with just enough time for Christmas.
12/13/2014-I receive email with UPS tracking information. Great, we are on our way.
12/19/2014-Item has not been delivered. Check on UPS's site and it says that they received electronic billing but were waiting for the item.
12/21/2014-Call microsoft. Asked them for information on my item. They do not know. I tell them that if this will not be here by Dec. 24th I want to cancel the order. "Ben" tells me that they cannot cancel the order because there is a UPS tracking number created. "Ben" told me that this would be scalated and he would check first thing the next day and contact me with information on why the item had not been shipped yet and information on how to get my refund.
12/22/2014-"Ben" does not call me back and instead I receive an email saying to call the same custumer service number I had call and gotten "Ben" on. Email below
12/23/2014- I call the number provided to cancel the order. The rep says their system is down and I should call back in an hour. I call an hour later and a different rep comes on and tells me that the item I ordered is out of stock and that there is no problem and he will proceed to cancel the order and begin the "refund process". I tell the custumer rep to make sure to send me notification that the money would be credited to my account. Instead I get an email saying that I have to return the item (that I never received) in order to refund my money. I call them back and no one is able to transfer me to anyone who can process a refund. I am told that this will again be "scalated" and to expect to hear back from someone in 46-72 hours which I was told 3 days before.
I am out of $272 and with no gift for Christmas because microsoft.com does not know how to put an "OUT OF ORDER" notice on their website. They are selling stuff that they do not have and not meeting the comitment by not delivering. That is theft!
I am trying to dispute the charge with my bank hoping that they can get my money back as I have not been able to speak with anyone on the phone who can process a refund!
This report was posted on Ripoff Report on 12/23/2014 02:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/microsoftstorecom/internet/microsoftstorecom-microsoft-store-internet-1197335. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 Author of original report
Order Received Finally!
AUTHOR: Arlyth - ()
SUBMITTED: Thursday, December 25, 2014
12/24-Christmas Miracle! My order was received. Just wish Microsoftstore.com would get better customer service instead of reading from a script!
Advertisers above have met our
strict standards for business conduct.