Microsoft/XBOX repair center/Mcllen Tx False information and refuse to fess up and tell the truth Mcallen Texas

Hello world,

I am sure that you have heard a thousand times never trust a customer service rep you cannot see in front of you.  Well, that is very true.  I purchased a Xbox one about 2 weeks ago and the very same day the unit crashed for no apparent reason.  So I called the store where the unit was purchased and they stated they werent going to have anymore of that unit for a least another two months and I can always come back and check.  I said well I will just send it back to Xbox to get it repair since I have warranty for a year on the unit.  Contact them and bam got the unit set up to get to repaired.  Paid the extra cost for expedited shipment although at first they said if I paid for the expedited shipment all I had to do was drop the console off.  Well I also had to pay for them packaging the console another 20.00 dollars.(lie #1)  Then the unit get there in two days.  I didn't bother them for 2 days giving them time to work on the console and ship it back.  Well 4 days goes down and I called them to ask where was my unit and has it been repaired.  First guy I talked to said "You haven't received your tracking number yet?"  I said no I haven't and keep in mind I keep my email address and account stored in my cellphone.  So he said yep I see it and then the phone call ended without bye sir or anything.  About 3 minutes later I get an email stating a tracking number from the repair center.  So I tried to track knowing he was lying and it was just generated to hush me up.  I tracked and no information provided for this tracking.  Well I give it 2 more days and at that time the tracking number was saying the same thing.  So I knew it was either a number to try to throw a fool off from bothering them or a false number provided because the unit was lost or stolen.  Well at this time I am angry because they kept telling me it was definitely shipped out and the number hasn't generated yet.  Sir or Mam....whenever fedex picks up anything or before they take anything in the back for sort or shipping they are going to scan the label to verify this unit is what it say it is and its going to where it say it is going.  Then they tried to tell me it was just sitting in Fed Ex warehouse.  No mame can 't get over on me like that you see I worked in shipping and receiving.  So I gave him a chance to tell me exactly what was going on.  I even told them okay if you guys haven't shipped it out yet it's okay.  I would rather my console be sitting in there not repaired than them giving me a tracking number for the unit and the tracking number  is not working.  I told them I know that the repair center is not really apart of Microsoft and it just a repair center who has a contract to do repair for them.  I told them if they don't get me some kind of infomation soon they will be getting a letter from a lawyer of a police will be sent to the address provided.  I even know that the customer service reps are only paid contractors only also.  I called Fed Ex again and lady looked to see if any shipment was sent out to my address and found that shipment was sent to addresses close to mine but it was not my address.  Well lets just say they are aware of my number and have been avoiding my calls and emails.  Do not purchase a XBox and think you will get good customer service from them.  It will not happen.