Midwest Basement Technologies AKA Midwest Water and Concrete, Inc. $1500 Down the Drain with a Satisfaction Guarantee Not Honored! Brighton Illinois

Everything represented in my initial complaint with Ripoff Report is factual and true.  This company, while probably operating intially with good intentions, did not fulfill the obligations and duties which they were paid for by me.   Period.

The BBB stated that Midwest Basement Technologies refused to fully resolve this issue to my satisfaction.  BBB apologized for this, but stated that they cannot force a company to do so.  That is not their role or responsibility.  Specifically, BBB stated on 8/20/13:

"This notification is in regards to your complaint submitted on 8/10/2013 8:14:59 PM against Midwest Basement Technologies. Your complaint was assigned ID 9*****1.

Upon review, the BBB has determined the company has chosen to remain firm in their position and not offer an alternative resolution. Please understand that the BBB is not an enforcement agency and we cannot compel a company to do exactly what a consumer requests. The BBB has closed this case. The complaint will be publicly reported on the business's BBB Business Review for 36 months our standard reporting period.

While this may not take care of your issue, the BBB appreciates the time you took to inform us of your experience with this company and will include it in their file.

Again, thank you for using the BBB's free complaint services and we apologize we were unable to obtain your complete satisfaction in regard to this specific issue.

Sincerely,

Better Business Bureau, Inc."

###

By the way, there is nothing on any paperwork that I signed stating that I should handle dissatisfaction through BBB. That is another untruth represented by the company.  I contacted the BBB on my own volition and best judgment. Perhaps this company does not know what their sub-contractor provided to me when the proposal was accepted. 

To their credit, this company offered to come out and seal the cracks (which were guaranteed to be fixed from the beginning) AFTER the case with BBB was closed. This was also after I listed a complaint on the Ripoff Report website and after Midwest Basement Technologies had been notified of that complaint and website publication. Unfortunately, another company went ahead and performed the work.  Had Midwest Basement Technologies offered to come out and make good on their guarantees before the mediation efforts closed, I, the consumer would not have been in the latter position.  That remedy was one of the choices that I advocated for on the BBB site. It was all so unavoidable.  Buyers, please beware. 

If you choose to use this company for ANY kind of work, even work that they propose but then could later come back and say it was not a waterproofing job, please enter into any and all agreements with extreme caution.  I plead with you to take before-and-after photographs of EVERYTHING.

Buyers, I have nothing to gain by posting this complaint except to help other people avoid the heartache and similar financial losses like I suffered.  Buyers beware.  I wish that someone had warned me before I ever dialed this company's number.  I wish the company no ill will.  I believe that they should be more concerned about who they sub-contract their work out to, who they choose to run their front office, and how best to make a promise and keep it. 

I wish them no harm, but right is right and wrong is wrong. And misrepresentations by Midwest Basement Technologies on the Ripoff Report website is simply more of the same.  I have become sadly used to it.  But it's still not right.  Period.

Our company did not do any waterproofing or crack repair on this property. it was noted that a downspout was dumping water at a corner of the foundation and had eroded an area under the deck. It was first recommended to trench and get the downspout water away from the foundation, which was what the homeowner hired us to do before spending thousands of dollars on a full waterproofing system. No where on the proposal does it say satisfaction guaranteed. Our waterproofing systems come with a lifetime transferable gaurantee in area of repair, but that is not what the homeowner had done. Her work had no gaurantee specified anywhere on the proposal.

Also on the proposal, it states that parties agree to submit any and all disputes to the BBB Arbitration Bureau, which was done by the homeowner and responded to by us. The BBB closed the complaint and stated that we had made a reasonable effort to resolve the complaint.