Midwest Laundries INC James Shultz Deceptiive and poorly refurbished products. Chicago Illinois

These are libelous statements by a man who cut corners and did not have a qualified installer hook up this machine. We cannot stress enough that these are commercial units, not simple at-home appliances and they require specialized knowledge to properly install. This is part of our written warranty policy (copied below) and when customers choose to cut corners we cannot be held liable for the damage that they cause to the machines.

1. We do not take your money and run. This customer’s employee, who was not qualified to install this machine, ran into trouble during the installation of this washer. He called our shop and spoke with our Senior Technician, Damian. The installer said that the machine was not getting any power. Damian, being an experienced technician, was able to troubleshoot this issue over the phone. Damian first asked what type of power the building had where the machine was being installed. The installer informed Damian that there was high leg electricity. Damian’s next question was which line on the washer he had the power running to because when installing these 3 phase washers, you CANNOT run the power through L1. It MUST be run through L2 or L3. If you run the power through L1, as the installer did, you will ruin the board. That is what happened. After learning of his mistake, the installer switched the lines and told his boss/our customer that he never had it hooked up to the wrong line. Our customer then called to accuse Damian of lying when all he was trying to do was provide assistance and help our customer’s employee. Damian had no incentive to lie to the customer.

2. The machine was rebuilt by our Senior Certified Technician, Damian. He has over 9 years of experience and is Factory Certified through the equipment manufacturer Alliance Laundry Systems, who make Speed Queen, Unimac, IPSO, Huebsch, and Primus. To make untrue statements and question the credentials of our most experienced and knowledgeable employee is again libelous.

3. The machine had the correct part. All that picture shows is that the machine, at the time of the photo, was in programming mode.

WE ATTEMPTED TO REMEDY THE SITUATION AND HELP OUR CUSTOMER: The customer also spoke with the owner of our company, Jim Schultz. Jim offered to provide the replacement board to the customer AT OUR COST. We felt that was a fair solution to a problem caused by customer installation error and we will not be bullied into paying for his negligence.

Here is a copy of our published policy, which can also be found on our website, stating “All sales of rebuilt washers and dryers are final. It is the responsibility of the customer to ensure their building meets the electrical requirements of the machines that are being purchased. Midwest Laundries is not responsible for parts or labor costs resulting from improper installation. If you do not have a qualified installer please ask us for a recommendation in your area.”