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Report: #1328107

Complaint Review: Midwest Mfg. Aka MENARD'S - Nationwide

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  • Reported By: Widow — Au Gres Michigan USA
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  • Midwest Mfg. Aka MENARD'S Nationwide USA

Midwest Mfg. Aka MENARD'S Exterior doors CRAP after one winter Wisconsin Nationwide

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Complaint Details I purchased several doors from Midwest Mfg. in Fall 2014. By 2015, the doors (Special Order French Doors) were falling apart around the glass that is 3/4 of the door. The molding also turned a much lighter color. I complained to the company I purchased them from (Menards, subsidiary of Midwest Mfg.) and they told me I had to complete "Midwest Mfg." complaint process. I completed that process in Spring 2016 and now for the last six months, I have been dealing with Midwest Mfg., which says I have to complete a "string test" on the front door to prove warping, despite the fact I sent them a picture of a level showing it was warped) and to choose a new glass for the French doors to which I have to find some "contractor" who is willing to take the door apart and replace it with new glass. In no way, do I think it is proper to sell a product and then have it fall apart and be expected to find someone to replace the glass and expect it to be the $3,000 set of doors I expected to purchase! I believe the doors should be replaced with a "comparably" priced product or refund my money. I spent a large sum of money of these doors and don't believe they should have fallen apart nor that I should replace the glass myself and expect a quality product after. This is absolutely ridiculous and I am getting nowhere with Midwest. In fact, It took about 15 emails before someone actually would discuss this matter over the phone; however, speaking with the manager of Midwest on the phone was still fruitless. Desired Outcome/Settlement Desired Settlement: Refund I believe the company should refund my money as I no longer want to do business with them because they do not manufacture a quality product nor back their product. If full refund is not an option, I want a completely new set of French doors at the price I paid for the initial French doors. As for the the warped Fiberglass front door, I expect a full refund or replacement door at the price I paid for the initial door.

This report was posted on Ripoff Report on 09/14/2016 09:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/midwest-mfg-aka-menards/nationwide/midwest-mfg-aka-menards-exterior-doors-crap-after-one-winter-wisconsin-nationwide-1328107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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