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Report: #1085266

Complaint Review: Midwest Restoration SVC - Batavia Illinois

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  • Reported By: drmat — South Holland Illinois
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  • Midwest Restoration SVC 1180 Douglas Road Batavia, Illinois USA

Midwest Restoration SVC Midwest Restoration Took responsibility, but would not replacing broken and missing items Batavia Illinois

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This restoration company was referred to us by the contractors who fixed our home after an accident. I am very disappointed by their customer service and packing skills. When I returned to my home items were thrown into boxes and I cut myself on pieces of glass from broken picture frames. There were dents in other items. In addition, I was missing academic journals which they claimed they never touched. They did not want to work out a resolution to the matter. They wanted to blame the homeowners when they came in and packed up several rooms. I am not pleased at all with their services and could NOT recommend that you use them. Use another company which is more customer service oriented and cares about the homeowner's items especially those with sentimental value. Do not use them. I have contacted them for weeks. I emailed them pictures and they claim that they have pictures of the missing items, but do not want to send them because they have wasted too much time on us. In addition, they called us liars. However we have pictures to prove otherwise. They are very rude, hung up the phone on us and basically did not want to deal with us anymore. They admitted that they packed the items, but it was not their fault. 

This report was posted on Ripoff Report on 09/17/2013 01:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/midwest-restoration-svc/batavia-illinois-60510/midwest-restoration-svc-midwest-restoration-took-responsibility-but-would-not-replacing-1085266. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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