Mike Ryan M & M Construction Paid $350 for snow removal. They haven't done it! East Syracuse New York

On 12/12/17 we saw an ad on Craigslist for season snow removal and spoke with "Mark" Ryan. He quoted a price of $700 We told him that we needed to discuss things between ourselves. We agreed and signed a contract that said that we were paying for service on two properties: one property would have the sidewalk and stairs shoveled, the other property would have the driveway and walkway shoveled with snow brushed off the car. Both properties would have rock-salt applied. "Mark" wanted cash, but agreed to the check: $350 down and the remainder in February, 2018. The check was made out to owner, "Mike Ryan".

On 12/13/17 around noon, I telephoned "Mark" because his crew hadn't arrived. He assured me that they were "on the way". The crew arrived five hours after my telephone call and did a fair job, but didn't use any rock-salt.

On 12/15/17 I went to the other property and noticed that the sidewalk and stairs had not been shoveled. Called "Mark" but he wasn't in.  Left a brief message for him to return my call.  He never did.

On 12/22/17 we had another snowfall. I sent "Mark" a text at 10:30 am. Two hours later, I sent another text and he responded that his crew was entering my neighborhood. Two hours later, I sent another text; he responded with emojis. When I was finally able to speak with "Mark" directly, shouted and spoke over me. When I told him that the business relationship wasn't working out and that I wanted a refund he said that he would "personally come over and shovel" my two properties immediately. Four hours after later, he sent a text saying that he had "just dropped off" his daughter and was going to get his supplies and would be at my house in a few minutes. He never showed up.

I did some internet research. His profile on Facebook is "Mike Ryan" not "Mark" like he told me. The M & M Construction Company is really called M & M & Sons Construction....and their telephone number has been disconnected.

I sent another text asking for a partial refund, he replied that he would bring a cancellation contract and partial refund "on Monday".  Monday is Christmas, but even if it wasn't a holiday, I doubt that he'll show up.  He hasn't put in an appearance since he picked up that $350 check.  When I mentioned that I was going to keave a review of his service, he had the NERVE to tell me not to!