Complaint Review: Mike's great bear auto - Hollywood Florida
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- Author Not Confirmed
- Mike's great bear auto 2804 Hollywood Blvd Hollywood, Florida United States of America
- Phone: (954) 922-4105
- Web: http://mikesgreatbear.com
- Category: Auto Repair Service
Mike's great bear auto NO INTEGRITY, RIP-OFF, FAIL Hollywood, Florida
*UPDATE Employee: THIS THE HONEST SIDE !!!!!!
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I took our older car here for a list of repairs including check and fix niosy rear brakes and a brake pulsation and some leaks under the car.
I got a call from Al a few hours after dropping the car off. He went down the list of repairs with prices for each repair.
The oil leak was the engine oil pan and transmission oil pan leaking. When we got to the brake squeal and pulsation, Al told me it needed front brakes and machine the front brake rotors. I asked him 3 times if there was a problem with the rear brakes. He assured me that the rear brakes were fine, and finally say they would do a clean and adjust on the rear brakes. A service that most reputable repair shops include for free with a front brake job, but that they charged me for.
The total bill came to just under $1700. I told him to go ahead and do it.
When I got the car back and drove it, I couldn't believe it still had a brake pulsation. Still had the banshee squeal from the brakes. AND it also had 2 noises in the drive train under the hood.
I called Al and took it back as soon as I could. They kept it for the day.
They picked me up in my own car when it was done...the squeal was still there.
When we got to the shop Al told me he had fixed a bushing in the front at no charge (and without authorization).
I asked about the brakes and he said that they didn't find anything wrong.
Bottom line...they had the car for a total of 3 days to do very basic repairs. The brakes still squeal and pulsate. There are 2 noises in the drive train now. And the steering wheel is crooked.
I don't trust the car with my family anymore due to their incompetence.
Don't take your car here, the only tool these guys are good with is an adding machine.
UPDATE: The brakes noise and pulsation were repaired by a local shop by simply servicing the rear brakes!
UPDATE2: One of the drive train noises was from when they serviced the transmission they left it 4 pints low on fluid.
So not only did they mess up servicing the transmission, but they didn't even recheck their work when I took it back!!!
TOTAL FAIL OPERATION!!!!
This report was posted on Ripoff Report on 04/29/2011 09:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mikes-great-bear-auto/hollywood-florida-33020/mikes-great-bear-auto-no-integrity-rip-off-fail-hollywood-florida-723591. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
THIS THE HONEST SIDE !!!!!!
AUTHOR: Al Yaghy - Manager - (United States of America)
SUBMITTED: Wednesday, May 11, 2011
We declined to replace Mr. Michals rear brakes simply beacuase the was 75% material remaining. We are a honest shop and DONOT replace any parts that are not needed. We did offer a refund for the clean and adjust and to replace the rear shoes but AGAIN they were not needed. We always look for the best intrest of our customers to repair the car correctly and to be cost effective.
We actually had an abrbitration with the BBB and they sided with our shop in making every effort to satisfy this customer. We offered refunds/additional repairs at no charge and still the customer continues to blame our shop for NEW issues that the car is having. We can't be responsible for another componet of the car failing when we didnt even work on it !!!!!
Our doors are open for this customer to come by and resoplve this issue but instead he continue to complain and make false repaort. My phone number is 954-922-4105 if there is anything i can do to resolve this issue..My door is wide open to resolve this..Thank You, Al Yaghy - General Manager
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