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Report: #1212275

Complaint Review: Mile High Glass - Denver Colorado

  • Submitted:
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  • Reported By: Kukermit — Aurora Colorado
  • Author Not Confirmed What's this?
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  • Mile High Glass 3800 Quitman Street Denver , Colorado USA

Mile High Glass Owner Scott goes into cursing tirade when asked to even inspect work he should be guaranteeing, don't let this crazy man take your money. Denver Colorado

*REBUTTAL Owner of company: Glass Installation

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Mile High Glass is a complete fraud. After contracting with them to replace a window in my residence that was damaged by a recent storm, I come to find out the owner Scott refuses to stand behind or even inspect work that is questioned.

At first everything seamed fine but after waiting the recommended time I cleaned the new glass only to find scratches and finger print smudges inside the glass panels from where the installer glued them. When I called Scott and asked for someone to come back out and look that the work, he said he would get around to it when he could. When pressed he went into a cursing tirade threatening me stating that if I had the nerve to come to his shop he would "take care of the situation like a man", clearly taunting me for a confrontation. After giving Scott a couple weeks to respond with no contact, I had no choice to dispute the transaction with my credit card company. What the nerve Scott is claiming nothing is wrong with my window.

Long story short, I'm contacting a real professional, getting it replaced again and sending a letter from that contractor to the CC company. Still have a crappy window and I'm out all of this back and forth. Don't waist your time with these crooks.

This report was posted on Ripoff Report on 02/27/2015 07:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mile-high-glass/denver-colorado-80212/mile-high-glass-owner-scott-goes-into-cursing-tirade-when-asked-to-even-inspect-work-he-1212275. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Glass Installation

AUTHOR: Mile High Glass - (USA)

POSTED: Friday, May 01, 2015

Brian Ordered the window and our technician John went out to install the window. After the installation he tipped my technician $20.00. A week later he called and said there were cuts in the glass. We asked him if they were scratches or if it was broken and he said no they are cuts. We told him that we would come out and inspect the window. He said the only time he was available was after 4 pm. That is to late of a time slot for our technicians. We then told him that he didn't need to be there in order for us to inspect the window. He would not allow that to happen.

He got irate and demanded that when we come out to look at the window we need to bring a new one. The reason we inspect windows is to determine if a new one is needed and if it was something under warranty. We told him that We were not going to bring out a new window. He threatened to stop payment if we didn't do it the way he wanted. Words went back and forth and he called the owner a homophobe. The owner didn't even know that he was a homosexual. Nothing got resolved and he ended up stopping payment. This is what we do not understand. If the window was not installed correctly why would he tip our installer $20.00?

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