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Report: #1416702

Complaint Review: Milestone Credit Card - Beaverton Oregon

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  • Reported By: Shirley B — Ravenel South Carolina United States
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Milestone Credit Card unethical late fee. Beaverton Oregon

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I applied for and received a Milestone MasterCard in October 2017. I registered online immediately and setup auto-pay on 10/17/17 and received email confirmation. The Auto-Pay Start Date was set to 11/10/2017. The first statement due date was 11/10/17 and the payment was posted on 11/10/17. The second statement was due on 12/10/17. Just by chance I checked my account online on 12/11/17. The payment due on 12/10/17 had not been posted. I assumed that it didn't show yet since 12/10/17 landed on a Sunday. I was wrong. I received the current statement email notification on 12/12/17 and went back online to view it. Milestone has charged me a late fee because the due date landed on Sunday. The 'Transaction Date' for the payment due on 12/10/17 shows on my transaction history but the 'Post Date' for the payment shows 12/12/17. It then shows a 'Late Payment Charge' for $27.00' on 12/11/17 and of course that transaction posted on 12/11/17. I did call the company and got the late fee waived but I explained to the customer service rep that this is totally unethical and I've never had this happen before with any other credit card I've setup Auto-Pay on. This is whole reason I use 'Auto-Pay' with credit cards - to ensure I don't forget to pay on time and get a late fee. I was polite but told the customer service rep that this is just wrong. I know it's not his fault. I just want others that have this credit card to make sure you make your payment on a weekday even if you have Auto-Pay setup.

This report was posted on Ripoff Report on 12/13/2017 11:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/milestone-credit-card/beaverton-oregon-97076-4477/milestone-credit-card-unethical-late-fee-beaverton-oregon-1416702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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