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Report: #1456750

Complaint Review: MindBody Inc - San Luis Obispo california

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  • Reported By: Bridgette — Santa Barbara United States
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  • MindBody Inc San Luis Obispo, california United States

MindBody Inc.,  MindBody Software,  MindBody Wellness They stole money from thousands of our clients accounts San Luis Obispo california

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MINDBODY IS THE WORST!!! 
THEY CONSTANTLY DISRUPT BUSINESS - The software is pretty easy to figure out however the bad too far outweighs the good. When you crash as often as MindBody does it really doesn't matter whether your software is easy to use or not. They also choose to launch software updates and perform maintenance during peak business hours which constantly disrupts business. One outage on 4/5/18 lasted THE WHOLE DAY!!!  Then the following day their credit card processors went down almost an entire day and this was a busy Friday for us. They majorly altered their software system and implemented in on Saturday 3/3/18 which severely disrupted business. All of a sudden our front desk staff could not book clients services, close out the register, or tip service providers out. They stated that this was now the Essentials Package. 

In the MBO Essentials package staff cannot book or close out a register, only a manager or owner can do this. Managers cannot tip out staff, only an owner can do this. What kind of small business runs with managers on hand to book and close out the drawer every day and owners who also come in every day to tips the staff out for what they earned?  

THEY STOLE THOUSANDS FROM OUT CLIENTS ACCOUNTS - They discontinued our clients rewards and took all the money that they had earned from their accounts. Some of our clients had been earning these funds for a decades. We had thousands affected! 
THEIR CREDIT CARD PROCESSING WONT ACCEPT ALL CREDIT CARDS - They switched us over so that they could function as our credit card processor this last year and assured us that nothing would change, however because of the way they process transactions prepaid credit cards like visa, mastercard, etc can no longer be used as a form of payment. 
THEY HOLD YOUR CLIENT DATA HOSTAGE - Additionally, when we leave we will have to pay them ~$1k for our own clients information to have it transferred to the new company . . . OUR OWN CLIENTS!!! 

This report was posted on Ripoff Report on 08/15/2018 12:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mindbody-inc/san-luis-obispo-california/mindbody-incnbsp-mindbody-softwarenbsp-mindbody-wellness-they-stole-money-from-thou-1456750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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