minutedownlaod.com downloadinstant.com they send me an email with link to click to download the windows 10 pro that i bought, but never gave the licence key ! Washington

My brother found that link on internet for me and i bought the windows 10 pro that i needed for my computer. I gave my information, adress, phone number and paid with my credit card.

Then i received an email so i could download the software. We started to proceed, everything was going well, then  the last page was asking for the licence key, which was not given to us.

We click on the link given in the email, for help for the activation, i saw that the last part was not the same, Licence key was not required ! 

I tried to chat, with their costumer service on line, but you get only one response, then you talk to yourself ! an email was also sent to : support@minutedownlaod.com then we saw that they were closed on saturday and sunday. 

Monday, i tried again the chat, no succes, the answer i got was from a Sarah : Hi Nicole St-Louis,glad to see you back !If we can help you with anythinlg. That was it !

I send again an email, called, NOTHING, when i called the answer i received was : This number is not set up to receive calls, please try again later . This is the number they gave on their website.

and each time you call, you get the same answers ! 

For sure you can forget the money you paid with them.  Please report them, so they can be cut and stop stealing our money ! 

I paid 59.99 in US but me in canadian it is more !