Complaint Review: Mira Vie Skin/Eye Care - Internet
- Mira Vie Skin/Eye Care Internet USA
- Phone: 888-50701538
- Web:
- Category: Bait-and-Switch
Mira Vie Skin/Eye Care Not a Free Sample - Expensive Double Subscription! Internet
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Miracle product designed to make brown circles, bags under eyes and wrinkles disappear and had a video to prove it! Watched the brown circles disappear right before my eyes - hers were way worse than mine. This product was advertised to the side of an article I clicked on to read from Facebook. The "sample", could have been a trial offer, not sure, was only free with a $4.95 S/H fee - no big deal. So, I clicked the box to try it and as I was being taken to the page for cc information and shipping information, a screen flashed past for about a second, no joke, with an eye product, which said I was trying it. There was no way to go back to it and uncheck a box which I had not checked, so on the payment page, it showed I had signed up for free wrinkle cream and sample eye cream for $9.95 and the $4.95 S/H. Not much $ so, I was ok with it. Well, the brown circle cream did not work for me so I didn't even try the eye cream.
I checked my bank statement a couple of weeks later and saw a charge for $89.95. I called the 888 #, asked why I was being charged for $89.95 and was told that I did not cancell my "subscription" within 14 days so I was being billed for the monthly installment of the skin cream. I demanded a refund, b/c on the page I was on, I saw no terms of agreement box to check. I was told there was one. When I checked their webpage, it looked completely different than the page I got to through the article on FB. They would not listen. I was told at one point by the employee I was talking to that "anyone who can read could read the terms of agreement". I called back and asked to speak to someone polite but got no satisfaction other than cancelling my account. My only recourse now is to go through my bank, which I will certainly attempt, b/c now I have received another shipment.
So, I called again tonight and was told that I was to make a 2nd phone call initially to cancel the 2nd product. I missed the additional charge for $84.95 for the 2nd product, so it was a big deal after all when that 1 second screen flashed past as I was going to payment screen! So my account was dinged for $175 instead of $90 like I thought last month and now another $85 this month. I was told tonight that my account has been cancelled for second product and my money refunded by 2nd person I called tonight, who I called to ream out b/c no one at her # (there are 2 numbers you see) last month told me it was necessary to call a 2nd # to cancel the 2nd product. Do you know when I asked her which product she was customer service for, she just kept saying "customer service" and when I nailed her on that one, saying she represents both, she tried to say it is "after 9". The 1st person told me he could only refund me 30% and if I waited to call my bank tomorrow, that offer would be off the table!) So we will see. This company operates like slimeballs.
This report was posted on Ripoff Report on 08/24/2015 06:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mira-vie-skineye-care/internet/mira-vie-skineye-care-not-a-free-sample-expensive-double-subscription-internet-1250659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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