Complaint Review: MIRROR ESSENTIAL SHAPEWEAR - Internet
MIRROR ESSENTIAL SHAPEWEAR No Refund, No Return Excepted Internet
Ordered shapewear as a gift 12/2/2017 for $24.94, received 1/6/2018, but it did not fit. When I called customer service I could never get through because it always went straight to voicemail. Live Chat came into play. I could not get a return address (asked multiple times with different agents) because of course the product came from the factory in China. They promised me a return on 1/14/2018 and I didn't have to return the product. As on 1/30/2018 no refund and now they're saying I do have to return the product, again no confirmation of where to send return. Also, as always I was informed to wait 12 to 24 hours for a response to return item per live customer service person (Butch was his name). Buyer Beware!!!!! You can not return or exchange any items even though their website saids you can. You can file a complaint with the ftc (federal trade commission) so that they can review your case and hopefully get your money back.
This report was posted on Ripoff Report on 01/30/2018 08:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mirror-essential-shapewear/internet/mirror-essential-shapewear-no-refund-no-return-excepted-internet-1426136. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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