MIRROR ESSENTIAL SHAPEWEAR No Refund, No Return Excepted Internet

Ordered shapewear as a gift 12/2/2017 for $24.94, received 1/6/2018, but it did not fit. When I called customer service I could never get through because it always went straight to voicemail. Live Chat came into play. I could not get a return address (asked multiple times with different agents) because of course the product came from the factory in China. They promised me a return on 1/14/2018 and I didn't have to return the product. As on 1/30/2018 no refund and now they're saying I do have to return the product, again no confirmation of where to send return. Also, as always I was informed to wait 12 to 24 hours for a response to return item per live customer service person (Butch was his name). Buyer Beware!!!!! You can not return or exchange any items even though their website saids you can. You can file a complaint with the ftc (federal trade commission) so that they can review your case and hopefully get your money back.