Complaint Review: MISTY HARBOR BOATS (aka The Marine Group LLC) - Nationwide
MISTY HARBOR BOATS (aka The Marine Group LLC) The Marine Group LLC Misty Harbor Boats Misty Harbor Adventure Tri-toon pontoon boat had seams of pontoons crack and take on water. Misty Harbor says not covered by warranty.
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We purchased a new Misty Harbor tri-toon Adventure boat in 2016. In 2017 the pontoons cracked at the seams and took on water!
The manufacturer, Misty Harbor, says that that happens when a boat is trailered. So hauling the boat on the trailer (their dealer sold us with the new boat!) to and from a boat launch causes the pontoons to crack at the seams and take on water, according to them. Tom Christy, their VP, stated he would do us a 'favor' and have added supports put on the pontoons but has made one excuse after another as to why they can't have the boat picked up and taken to be repaired even after telling us that hauling the boat on the trailer CAUSES the pontoon damage. It is a poorly made boat and unsafe. A new pontoon boat should not crack from normal use and any boat should be made well enough to not fall apart from normal hauling of it on a designatured boat trailer to and from a boat launch!
Their failure to stand by their product - which they say these problems are not covered by the warranty btw - is just as upsetting as the boat actually breaking. It is a very expensive DEAD HORSE that is unsafe to use on the water. BUYER BEWARE - they are pretty boats are poorly made and the manufacturer may promise repairs but plays a blame-game and fails to follow through.
This report was posted on Ripoff Report on 06/13/2018 09:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/misty-harbor-boats-aka-the-marine-group-llc/nationwide/misty-harbor-boats-aka-the-marine-group-llc-the-marine-group-llcmisty-harbor-boats-mi-1447263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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