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Report: #1028415

Complaint Review: MNET FINANCIAL - Internet

  • Submitted:
  • Updated:
  • Reported By: RUKIDDINGME — United States of America
  • Author Not Confirmed What's this?
  • Why?
  • MNET FINANCIAL Internet United States of America

MNET FINANCIAL It's just not what is being done to me, it's the network of the unscrupulous tactics of collections. If you cant or wont answer your phone the RECORDING (not a human ) says by not saying you are not Internet

*UPDATE Employee: Mnet Financial's Response

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It's just not what is being done to me, it's the network of the unscrupulous tactics of collections. If you cant or wont answer your phone the RECORDING  (not a human ) says by not saying you are not the person you are acknowledging you ARE this person.EXCUSE ME but is that not entrapment. Something need s to be done. PERHAPS forwarding the calls to Obama I get that collections are necessary but to entrap people by a recording. wow, thats personal. I would want to pay if they personally call.

IS THEIR A LAWYER IN THE HOUSE? This is not the only company that uses this. To me their is not much difference between taking advantage of not getting to the phone and having a recording telling me i am who they they think i am. but here is the kicker, yes they leave a number to call if i am not this person but i have done this 3 times already. Stop inconveniencing me. 

This report was posted on Ripoff Report on 03/13/2013 08:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mnet-financial/internet/mnet-financial-its-just-not-what-is-being-done-to-me-its-the-network-of-the-unscrupulo-1028415. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Mnet Financial's Response

AUTHOR: Dave@Mnet - ()

POSTED: Tuesday, January 07, 2014

You are absolutely correct when you say that there are numerous collection agencies that employ unscrupulous tactics to collect on accounts that are past due.  Unfortunately, it happens every day.  However, that is not how Mnet Financial conducts business. 

Mnet Financial is a collection agency that is exclusive to the health care industry and only works with patients who have recently received a procedure or surgery, so the Mnet approach with patients is very different than that of a collection agency that applies a “one size fits all “method to collection on past due accounts for cars, boats, planes, and credit cards.  Collection agents at Mnet Financial are well-known for having a “patient friendly” approach to collection and work diligently with patients to help them resolve their medical debt. 

Mnet Financial does employ the use of an auto-dialer system, not to harass or “entrap” someone, but to reach out to patients who would like to pay for their medical services.  In many cases, the patient does not fully understand their health insurance policy so they do not know how much of the bill they are responsible for paying or are not aware that the patient responsibility portion of their bill has changed. 

Other patients see that they have a large amount of patient responsibility due to the health insurance policy that they have selected, and don’t see any possible way to resolve the medical debt they have incurred based on their current financial situation.  These are the patients that our auto-dialer service is looking for; not to strong arm them into paying their bill; but, to make them aware of the solutions available to them to help them resolve their medical debt if that is their intention.

It appears that we were provided with an incorrect contact number, and this happens to be your number RUKIDDINGME, so we apologize to you for the inconvenience.  If you are still receiving calls from our auto-dialer system please call our toll free number at 888.816.5944 and ask for Dave, and I will personally guarantee that your number will be removed from our system.

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