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Report: #1321671

Complaint Review: ModiSoft - Internet

  • Submitted:
  • Updated:
  • Reported By: Ali.S — Houston Texas USA
  • ModiSoft Internet USA

ModiSoft Horrible Service, Empty Promises, Useless Software Houston Texas

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Difficult to use, horrible service, complicated setup, and half the features promised. 

I was using ModiSoft for 2 months before I took my losses and left. I am not even concerned about the the money as much as I am concered about the time and effort I lost.  I fasced issues from the very first moment I tried to signup. I contact the their office and did not get any response or sells support...red flag 1. I figured out a a way to download the software and imedately after I started to ger virus on my brand new computer...red flag two.  Addtioanlly, the software was working but I could not get past the setup. I contacted their support team for help, but ofcourse no answer or call back for 4 days...red flag again.

I finaly got an email back on the 5th day to "schedule" an apointment, which happend 2 days later. On the call, Modi himself tried to assist and promised resolve the issue within 24 hours. 24 hours later no call back, and no resolution. I called and again spoke to Modi, and got an anwser "we are still working on it".  Instead of waiting any longer, I figured I would start with some trial and error to figure this out. I some how managed to get the store setup on the software. Used it for a few days and immediately started seeing glitches. Again called support with no luck. The glitches still exist to this day and I still have not recieved any help resolving the problem. I'm officially done with this useless software.

I remcomend everyone to save their time. You are better off sticking to paper or excel then to use this software. You will spend your time money and energy and then come back to the same spot just like me. 

This report was posted on Ripoff Report on 08/09/2016 10:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/modisoft/internet/modisoft-horrible-service-empty-promises-useless-software-houston-texas-1321671. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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