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Report: #1412046

Complaint Review: Module Experts - Jacksonville Florida

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  • Reported By: Sandy — Arlington Texas United States
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  • Module Experts 6873 Phillips Industrial Blvd. Jacksonville, Florida United States

Module Experts Nationwide Parts Wholesalers A Duie Pyle Co Promises to diagnose car module, repair if necessary, then said not repairable and charged $400 more for identical module Jacksonville Florida

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Promised Power Control Module diagnosis at cost of $98 to verify part is faulty.  If there was a problem they would fix it, for another $100.  If faulty, they would fix and send back repaired module and programming would be intact.  

They called and said that their diagnosis was 'definitely have a bad module but it cannot be repaired because there is a short in the circuit board'.

They offered a rebuilt module for another $400, saying 'this particular model is very scarce so better order it quickly.'  

Received a 're-built' module after about 3 weeks. Module would not work at all without additional programming by third party.

Had to pay a mobile auto technician $150 to purge keys from prior owner's vehicle, then re-program to recognize my vehicle and keys. After linking the new module to the vehicle VIN and existing key, absolutely same issue as with original module.  EXACTLY the same error codes and vehicle troubles as with original module.  

The tech that reprogrammed the replacement module said obviously there was no problem with the original module since codes were same.  He also noted that the original module would not have worked at all if the board was truly shorted.   

Customer is always left without a module at all unless they pay any price demanded by Module Experts.

Module Experts clearly did not perform diagnosis, or lied about findings and would not provide detail.  They kept old module, and charged diagnosis fee, repair fee and $400 more for replacement but unprogrammed module.  Started out at $98 dollars for diagnosis to determine if there were any problems with the original module.  After more than $810 in costs, all I have is a different module when the original was not defective.  

They promise 'lifetime warranty' but then declare the customer is at fault.

Over 40 complaints found online with exactly the same pattern. These guys are fraudsters and criminals on a large scale.

This report was posted on Ripoff Report on 11/15/2017 11:37 AM and is a permanent record located here: https://www.ripoffreport.com/reports/module-experts/jacksonville-florida-32256/module-experts-nationwide-parts-wholesalersa-duie-pyle-co-promises-to-diagnose-car-modul-1412046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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