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Report: #1331833

Complaint Review: Mojo Global - Scottsdale Arizona

  • Submitted:
  • Updated:
  • Reported By: LDW — Phoenix Arizona United States
  • Author Not Confirmed What's this?
  • Why?
  • Mojo Global 5665 N. Scottsdale Road, Suite 130 Scottsdale, Arizona USA

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Mojo Global only wants your money. I saw those reviews on Yelp and swear those must be bought or friends of the owner because this company sucks.

Once the final payment is taken they stop returning calls and emails. Lead generation software-- that doesn't work. You have to search by city and various keywords and sometimes you get leads other times nothing. I used the software a few times. It takes forever to run and you may get zero results.

The claim is they have gotten permission from domain name seller companies that allows you access to email address of companies that have purchased or renewed a domain name...okay in theory, this is awesome competitive edge. In reality, the software is clunky and doesn't work well.

The final straw for me was Sept 30 when a charge of $97 hit my acct. I told this is the monthly fee for using the software and the billing had been delayed giving me a chance to use the program.

Most companies that delay a monthly billing send out an invoice or reminder that the monthly billing is about to begin. I get it. They are not obligated to do this but most companies DO this. Of course since Mojo just wants to take your money I guess they consider this a warning to the customer and skip the reminder step.

I contacted them explaining this couldn't be a WORST time to pay this. That I like the money refunded and make an arrangement to pay the fee in October. Now that I know the monthly fees have started I can prepare my budget for this fee. I called with an urgent message at 6am on Friday morning. I sent an urgent email.

It took 2 days for a response. (the response) I will have our Client Advocate to speak to you in regards to your request. His name is ***x.
Please nominate a day and time where you are available. :)
Thank you and have a terrific day! =)

I set up a time with the advocate ONLY for this a-hole to cancel 20 minutes before the meeting and haven't been able to get ANY to respond to phone calls or emails since. I've reported them to the Better Business Bureau and Consumer Fraud division in the state of Arizona (Mojo's location is in Scottsdale, AZ). The software is overpriced (I got it at a discount.) and the customer service is even worse than the software.

This report was posted on Ripoff Report on 10/05/2016 07:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mojo-global/scottsdale-arizona-85250/mojo-global-run-not-walk-away-from-the-company-scottsdale-arizona-1331833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Proactive Support

AUTHOR: - ()

POSTED: Friday, November 11, 2016

This entire situation could have been prevented. I know the dates for when events happened and will not argue with you all about it. 

This company is out of my life and out of my wallet. I want to thank the services of the Rip Off Report because I was being ignored by this company (regardless of what's claimed in the rebuttal) until I got in touch with you all. 

 

Thank You Ripoff Report!

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#1 UPDATE Employee ..inside information

SOORY FOR THE BAD EXPERIENCE

AUTHOR: Mojoglobal6 - (USA)

POSTED: Thursday, November 10, 2016
Hi LWD,

 

First, I want to thank you for being a customer. We strive to always deliver for our customers, but apparently we did not do that in this case. I assure you that all of our reviews are verified and from customers (platforms like yelp simply do not allow reviews that are not legit). 

 

I would like to first address your statement that we only want your money. That is absolutely not the case. We care deeply about our customers, and their success. We strive to make sure they have the absolute best customer experience, and obviously we delivered less than stellar service on your account. For that we are deeply sorry. 

 

To your point about it taking 2 days to get a response...our customer advocate did call you the next day after you submitted your ticket. A Voicemail was left on your phone. We should have emailed you as well, and that would have helped you to know that we left a voicemail for you. 

 

I would like to apologize for the missed call. Obviously, that should never happen under any circumstances. 

 The appointment was scheduled at a time that was not available for the customer advocate. This was a huge miss that we have put a solution in place to correct permanently. 

 

We have refunded the $97 that you were charged and cancelled your account subscription. We would like to make it up to you in some way, so please reach out to us and we will offer you complimentary access to one of our courses as a token of appreciation. Hope everything turns out excellent. Please don't hesitate to reach out if you need assistance!
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