MOJO Marketplace Extemely Poor Customer Service Salt Lake City Utah

I signed up for a service to get help to work on a website. Before I gave my payment information I was told that the monthly cost of the service, which is higher than their other services, will cover unlimited phone calls during business hours, each lasting 25mins. Yes, i could call anytime during business hours, but the wait is about 20-30 mintues. Once I get someone on the phone, explain what I need help with, and them trying to navigate through a theme/website the time is almost up. In that time not much can be accomplished. I call back, wait another 20-30 mins, get a different person on the phone to whom I need to explain what's going on and what I would like, again. Some staff know what they are doing and other don't at all! The most inefficient way of assiting and being "available" for a higher cost. 

Then i'm told that what I would like to do requires customization and it cannot be done with their service. Okay, np. I call customer service, in less than 24 hours after I signed up to cancel the service which I'm very disappointed and frustrated about, and get a refund. I'm told that I cannot get a refund. 

Fine. What bothers me the most is the attitude the person on the customer service end had: No refund, I can cancel service now, anything else you need? I cannot believe it. The cost covered service for one month. I used it (but without the result I wanted) for less than 24 hours and completely dissatisfied. The audaticity these people have to become rude after they recieve your credit card information. No worries, my credit card will take care of me, and no pennies for AWFUL MOJO MARKETPLACE. No more business with them.