Monarch Computer Andrew Levy Monarchcomputer.com Richard Harris RIPOFF PAID ONLINE VIA PAYPAL NOTHING IN RETURN 925 DOLLARS THEFT Tucker Georgia

I am decided to create this blog because of we have been ripped off by a company called Monarch Computer.

The Order
On December 26, 2006 we were in need of a new SATA Raid controller and a battery backup unit. We searched for what we needed and found the best prices at monarchcomptuer.com.

So we put $925.62 worth of computer hardware from Monarch in the store shopping cart. We tried to pay them via Mastercard but for some reason their payment processing system was not work and recommended PayPal. We sent over the $925.62 via paypal web checkout and immediately received an email receipt
From: order@monarchcomputer.com [mailto:order@monarchcomputer.com]
Sent: Tuesday, December 26, 2006 12:28 PM
To: Chris S
Subject: Your MonarchComputer.com Online Store Order

Order Number : 597081
Placed : 12/26/2006 10:27:58 MDT
Ref / PO :

Ship To: Bill To:
Chris S Jarrod L
s.chris@xxxxxx.com l.jarrod@xxxxxx.com
412-xxx-xxxx 412-xxx-xxxx
412-xxx-xxxx
xxxx
xxxxxxxxxx
Pittsburgh PA 15238 Pittsburgh PA 15238
US US

Code Name Quantity Price/Ea. Total

150144 3Ware 9550SX-12MI 64-Bit PCI-X half length multi-lane SATA RAID Controller 2 $355.00 $710.00
Battery Backup: 270093 - 3Ware BBU-9550SX-01 Battery Backup Unit f $112.85 $225.70
Shipping: Federal Express Saver - Three (3) Day: $16.92
Sales Tax: $0.00

Total: $952.62

Thank you for purchasing from MonarchComputer.com, where
your satisfaction is very important to us!
Please save this email as your receipt of purchase from
MonarchComputer.com and as proof of purchase for
obtaining rebates (if applicable).

By placing this order you have agreed to and are bound by
our Terms and Conditions which can be found at
monarchcomputer.com/terms

The next email you will receive from us will contain
the shipping information for your order. You will not
be contacted otherwise unless we need to verify additional
information or there is a problem with your order.

Important Shipping Note: Monarch cannot guarantee same
day shipping. Orders placed today may take one full
business day or more to process. Please allow additional
build time if your order requires assembly.

VERY IMPORTANT! PLEASE READ THE FOLLOWING!

Please retain this email as it is your invoice for
your order (Shipments only include a packing slip)

Questions about orders or status:
- The best way to contact us about the status of your order,
is to email check the status of your order via the web at
http://www.monarchcomputer.com/orderstatus. You may also
email order@monarchcomputer.com with your question information
by including your order # in the subject line and question in
the body of the email. A Customer Service Representative will
reply to your request within 24 hours.

- All prices are subject to change without notice

Order Processing:

Multiple order cannot be combined. When an order is placed
all items on that order ship together. If you place a
second order, those items will be processed and shipped
independently of the first order.

Please review your order for accuracy as quickly as
possible after having submitted your order to us.
Monarch frequently ships an order within hours of
your order being submitted.
If you review your order and realize that there was a
mistake, please email order@monarchcomputer.com
immediately with any changes. Please put your
order # in the subject line and any comments in the body
of the email.

PLEASE EMAIL ALL QUESTIONS AND INQUIRIES TO
ORDER@MONARCHCOMPUTER.COM

Support information:
http://www.monarchcomputer.com/support

Thank you for choosing MonarchComputer.com as your source
for top-of-the-line quality computers and accessories.

As a Monarch Computer Customer, you are invited to
join our exclusive newsletter.
Visit
http://www.monarchcomputer.com/MyMail
to sign up and begin receiving Special Offers and
New Arrival Notifications Immediately

These items to date have not arrived.
The Problems
We tried using the website www.monarchcomptuer.com to locate our order which it cannot. Then we tried to call them only to find out that no phone number is listed on their site. The only way to get ahold of them was via email to orders@monarchcomputer.com. We have sent countless emails to them and have not even once been dignified with a response. The only emails we got back from them were what their specials are for the month.

So we did some detective works and found a ton of complaints against this company:
This started look BAD from here on out....

PayPal Claim

So since we paid via Paypal web checkout we decided to file a Paypal claim to see if they could give us our money back. Boy was this a waste of time... We did win our claim because Monarch did not respond to any of Paypals requests but because Monarchs account was emptied they could not get us the funds back.

We asked what will Paypal do on our behalf and they said all that they can do is turn them into a collection agency and that since there account is shutoff no more funds will be put into this account and therefore there is no way they can access monarch funds to refund us or money. Paypal's buyer protection only works on ebay and no on the web checkout. So to put it in layman's terms we need to approach monarch to get our money back because paypal could care less.

From: sendmail@paypal.com [mailto:sendmail@paypal.com] On Behalf Of service@paypal.com
Sent: Sunday, January 14, 2007 10:29 AM
To: Jarrod L
Subject: Resolution of Buyer Complaint Case # PP-xxxx

Dear xxxx,

After careful review, we have concluded our investigation of the Buyer Complaint described below.

We have decided in your favor, however, we were unable to recover any funds from the seller's account. As stated in the PayPal User Agreement, recovery of funds associated with a Buyer Complaint cannot be guaranteed.

Please know that we will make our best effort to recover the funds in question if they become available in the seller's account in the future and will take appropriate action against the seller. Such action may include issuing a warning, a temporary restriction, or terminating the account.

Keep in mind that PayPal uses a number of factors to determine when to take action, including member complaints. Due to privacy laws, we cannot discuss the details of any action taken. We hope you understand our policy and that it assures you that you are safe using PayPal.

Transaction Details
Transaction Date: Dec 26, 2006
Transaction Amount: -$952.62 USD
Invoice ID: Order#xxxx
Your Transaction ID: xxxxx
Seller's Transaction ID: 1WC275808S5966542 Case Number: PP-xxxx
Seller's Name: Monarch Computer Systems, Inc.
Seller's Email: order@monarchcomputer.com

What to Do Next
This case is now closed. No further action is required by you at this time.

Other Details

To make sure future transactions proceed smoothly, we suggest you visit the PayPal site and click the Security Center link located at the bottom of any page. There you will find tips on how to avoid fraudulent sellers in the "Fraud Prevention Tips for Buyers" section.

Sincerely,
PayPal
Protection Services Department

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link located in the top right corner of any page. If your inquiry is regarding a claim, log in to your PayPal account and go to the Resolution Center.

PayPal Email ID PP805
Findings:

We after speaking with paypal and figuring out that could care less about getting our money back we decided to do some more investigating and see what we could find. We found out about BBB report and all of the customers complaints but then this little tidbit showed up on paypals very own site:

https://www.paypal.com/us/cgi-bin/webscr?cmd=p/acc/community-outside

Member Spotlight: Monarch Computer Systems

Founded in 1991 as a computer parts distributor, Monarch Computer Systems has since become a builder of custom computer systems for the general public, government, and educational institutions. This award-winning company had grown successfully without PayPal, but wanted a payment system that would allow customers to place orders with ease and confidence.

"Customers would ask us why we didn't take PayPal and how could they more easily pay by personal check," says Andrew Levy, Monarch's Chief Financial Officer. "Our customers loved the idea of being able to pay by check through PayPal." Also, many of Monarch's customers are eBay sellers who already have money in their PayPal accounts. "All they have to do at checkout is verify their identity with PayPal, and the order's done. It's just that easy!"

More than a great service for its customers, PayPal is a great supplement to Monarch's business. "The PayPal website is great for managing our business," says Levy. "From the beginning, we knew that there were different management tools to choose from to make the PayPal order/fulfillment process work for us." Since Monarch began accepting PayPal ten months ago, 10% of their business volume is now represented by PayPal. But the true measure of success, according to Levy, is "a level of customer satisfaction that has made us very proud."

The next time you're shopping for a home PC, computer parts, or a suite of servers, be sure to check out the great values at www.monarchcomputer.com.

So I read this an realized not only is Paypal not going to give me my money back they are supporting the company that stole $925 from me on their very own website.

If anyone has anything else to say on this story please feel free to post it here.... I am submitting this blog to the consumerist, digg, etc in hopes that more people see this story and dont get ripped off the same way I did....

Jarrod
Pittsburgh, Pennsylvania
U.S.A.