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Report: #261154

Complaint Review: Monex/Money Express Financials/Money Express POS Solutions/CIT/LFG - Woodbrige Ontario

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  • Reported By: Toronto Ontario
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  • Monex/Money Express Financials/Money Express POS Solutions/CIT/LFG 71 Silton Road, Unit 3 Woodbrige, Ontario Canada

Monex/Money Express Financials/Money /CIT/LFGMonex/Money Express Financials/Money Express POS Solutions/CIT/LFG Misleading Advertisement, Undisclosed Representation and Hidden Charges Woodbrige Ontario

*Consumer Comment: MONEX = BIGGEST SCAMMER

*Author of original report: Forged Court Order!

*Consumer Suggestion: DON'T WORRY....Follow these steps exactly and your issue with these fradulant companies will be solved.

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I am reporting this on behalf of a Victim based in Toronto, Ontario, Canada

One Majibur Mollah, Sales Manager of Money Express Financials Inc. who trade under the tradename Monex came to his business establishment to try to sign him up for their merchant services on several occasions during the summer of 2004. He eventually agreed to give the salesman a try after the salesman promised (a written agreement was also endorsed by the salesman that there will be no setup charges, no hidden and no additional charges whatsoever other than the $32.00 the monthly terminal charges (lasting 48 months and thereafter, free of charge forever) whereby charges for debit card is at $0.10 transaction only.

The equipment was installed and various additional charges which have never been revealed or disclosed to him before, let alone agreed upon, were withdrawn from his bank account starting with the credit card company called 'GlobalPayment (see GlobalPayment.jpg) which Monex now denied is their partner (I think GlobalPayment has decided to end their relationship after he have complained to them) with for the setup charges and monthly maintenance charges and followed by Monex, which charges an additional $1.50 (so they claimed but he has never received any statement from them to indicate this before) for every batch closing as well as the equipment provider who demanded additional fees for insurance coverage, among others.

Another unthinkable fact is Monex has fraudulently misrepresented themselves as one company while the actual fact is that there at least 3 companies behind their operation. He only found this out after he look into the paperworks and he discovered the contract with CIT (the machine leasor) whereby its logo was cleverly hid by staples right underneath the Monex contract. Also, CIT was using a company called LFG to withdraw fund from my bank account. I believe the reason why they do this is to make sure their victims would have no recourse should a dispute take place. For example, he called CIT, he was greeted by a representative that is rude, crude and totally without respect, she just hang up on after telling him the contract is not cancelable.

He wouldn't have agreed to use their service if only he is aware of the additional charges or hidden costs. As such, he informed Monex unless they are wiling to adhere to the original term and conditions, I would otherwise have no choice but to end the relationship and he hasn't been able to get any response them ever since.

On November 11, 2004. Monex instructed Emergis Inc. ie. Monex's debit transaction processing provider to hoId back.$1,179.00 which is rightfully his and he have been advised by Emergis that there is nothing they could do to release the money as they are bound by their contract with Monex. He again contacted Monex which in turn demanded him to remit them a $500.00 security deposit first and he informed them the request is most unreasonable because he doesn't intend to do any business with them anymore and as such, Monex should just send him a bill for the legitimate charges but they refused.

As Monex has acted unethically, irresponsibly as well as illegally on certain issues including but not limited to withholding his Interact fund.He therefore have no choice but to file a claims with the Toronto Small Claims Court to recover the loss.

DivineTalk
Toronto, Ontario
Canada

This report was posted on Ripoff Report on 07/16/2007 11:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/monexmoney-express-financialsmoney-express-pos-solutionscitlfg/woodbrige-ontario-l4l-7z8/monexmoney-express-financialsmoney-citlfgmonexmoney-express-financialsmoney-express-261154. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Comment

MONEX = BIGGEST SCAMMER

AUTHOR: J - (Canada)

POSTED: Thursday, March 17, 2011

I'm planning on doing a group lawsuit on this MONEXGroup!!




If you are one of the victims and would like to start a lawsuit and
end this company, please e-mail me.




If you also have any previous issues with this company,
or would like to tell us any tips or your experience,
please email me.




The original poster of this report,
please email me and help us to take down this company.




redhawkdown (at) hotmail.com

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#2 Author of original report

Forged Court Order!

AUTHOR: Divine - (Canada)

POSTED: Thursday, August 02, 2007

I think the crooks must have forged a court order to shut down http://monexcanada.blog.com/

How do I know? Because one of the guys who has posted some testimonials on the site is suing the crooks in court, and their case is still going on and as such, what Blogger.com got must be a faked court order.

I am now asking Blogger.com for a copy for further action.

I am posting this message here so that the owner of this website is aware of the scam. The crooks apparently even dare to lied in their affidavits at the court, I am contacting all those involved for evidence for report to the police. Do contact me if you happen to know something Thanks.

-----

From: Blogger Help
To: divinetalk@gmail.com
Date: Jul 31, 2007 8:17 PM
Subject: [#181322952] Blogger: court order received

Hello,

We'd like to inform you that we've received a court order regarding your
blog monexcanada.blogspot.com. In compliance with the court order, we've
been forced to remove your blog.

Thank you for your understanding.

Sincerely,
The Blogger Team

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#1 Consumer Suggestion

DON'T WORRY....Follow these steps exactly and your issue with these fradulant companies will be solved.

AUTHOR: Susan - (U.S.A.)

POSTED: Thursday, July 19, 2007

My story:

I was contacted by a representative from NPMG over the phone stating that we have qualified for 'wholesale rates.' Diana Moya came, pulled out her labtop, showed us that we could save approx. $3,000.00 annually by switching to NPMG from our current proccessor. We would only have to pay a $99.00 upgrade fee for the new machine. I asked Diana more than once if this $99.00 was a once-time flat fee and she said 'YES.' She also said that if we would decide to go with NPMG that day...that the company would give us a check for $500.00 as an incentive. I said we would consider it and she left. After discussing with my partner, I called Diana about 15min later and left a message stating that we were interested in filling out the paperwork.

She called me the next day and came in again. She rushed throught the paperwork, we signed, and told us that we were not entitled to the $500.00 because we had not signed on the same day although I had left a message for her to come back that same day. I again asked her if the $99.00 fee was a one time fee and AGAIN she said YES. I also asked what the cancellation policy was and she stated that we could cancel at anytime with no penalties.

I received the cc machine a few days later, and notice that there are a few features that this new machine does not have compared to my old machine (ie: not being able to refund using the same invoice on the same day.)

A week later, I received a letter from LEASING FINANCE GROUP, LLC. stating that $99.00 would be debited from our account every month and that the lease was non-cancellable.

Yes, I should have read the fine print before I signed, but I have never experienced a salesperson like Diana Moya who LIED TO MY FACE when I asked her questions regarding such critical information such as a 'flat one-time upgrade fee' and the cencellation policy.

She lied regarding the most pertinent information regarding this transaction and I am going to persue all avenues in making sure the word is spread about this company and the methods their salespeople use. I have decided to take the recommendation that I've read on this site for those who have been vicitimized by NPMG and make sure to be overly cautious any time I am solicited.
------------------------------

The conclusion after a little bit of researching months of phone calls, letters, emails:

UPDATE: LEASE WITH LFG TERMINATED!!!
I received a letter from LFG today stating that they will release me from any future obligations under the lease agreement!!!! Success!!! Thanks to this website and those who have choosen to share their story and strategies. My story is posted on this website so read a little bit through the initial reports in order to find out details of my situation.

Anyhow, here is how I was able to fight and succeed in winning...

After I found out (about 10 days after receiving the cc machine in the mail) that I had been deceived by Diana Moya of NPMG - the credit card processing company and that I had been tricked into a 60-month non-cancellable lease with LFG, I decided to follow the advice of other victims who had posted on this website....

1.) Called my bank which LFG was debiting from and stopped payment immediately from any LFG withdrawal attempts. Made sure to contact our current merchant services company and warned them of NPMG's pontential attempt to switch over our service. We then closed our bank account and reopened another one.
2.) Repackaged the credit card machine and sent back to LFG with UPS certification.
3.) Wrote and called both NPMG and LFG to request cancellation on accounts and also to give them a chance to respond.
4.) Wrote letters to BBB of AZ, CA, Chicago - IL; Attorney General of AZ, CA and IL and also the FTC

The BBBs attempts were fruitless. However, the Attorney General of IL (Lisa Madigan) was able to get LFG to terminate our lease.

Thank you Thank you to all those who made such effective suggestions and for those who are still going through this...keep on fighting. PERSISTENCE PAYS...Don't let these fradulant companies succeed in continuing their unethical practices.

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