Report: #543980

Complaint Review: Monro Muffler and Brakes - Somersworth New Hampshire

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Submitted: Tue, December 22, 2009
Updated: Tue, December 22, 2009
Reported By: Jay — Barrington New Hampshire United States of America

Author Not Confirmed

Why?

Monro Muffler and Brakes 31 Walton's Way Somersworth, New Hampshire United States of America

Phone: (603) 740-9477
Web: http://www.monro.com/store_locator....
Category: Auto Inspection

Monro Muffler and Brakes Brake and Rotor Scam Somersworth, New Hampshire

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I took my pickup into Monro for my annual state inspection yesterday. After about 45 minutes, the manager came back and told me I needed new brakes and rotors and he needed to show me just how bad they were. I asked him how I could need new brakes and rotors when I just had them done 2 years ago in this very shop? They apparently hadn't checked their records very well. After a bit of scrambling, they deducted the cost of the pads and came back with a price of more than $500 to get me through my inspection. He then took me to the shop and showed be how much rust there was along the outer edge of the rotor. Finally, he says, "We can take care of that right now, if you like." I simply told him, "Not today." I didn't get my inspection sticker and I was out $40. That isn't an easy decision to make.

So today I took my pickup to the Ford dealer I bought it from. Would you believe the rotors were fine? Would you believe the pads were in good shape? The vehicle passed inspection with flying colors. So how could two shops come up with such different inspection results?

In fact, a year ago, I had another Monro in a different city try the same exact scam. I declined then as well. As a consumer, when I'm undergoing a mandatory state inspection, and I've invested $40 in the inspection, and my vehicles is up on the rack, and the shop insists on major repairs before they will issue a sticker, I figure it is worth $40 to get a second opinion. In this case, it saved me $500. It was also worth the $40 to learn never to go back to the Somersworth Monro...for anything. Sure, I'm disappointed in the shop, but I'm happy to have learned how they operate and to be able to spread the word.

This report was posted on Ripoff Report on 12/22/2009 07:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/monro-muffler-and-brakes/somersworth-new-hampshire-03878/monro-muffler-and-brakes-brake-and-rotor-scam-somersworth-new-hampshire-543980. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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