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Report: #1385357

Complaint Review: Montway Auto Transport - Des Plaines Illinois

  • Submitted:
  • Updated:
  • Reported By: James S — San Jose California USA
  • Author Not Confirmed What's this?
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  • Montway Auto Transport 1400 E Touhy Ave, Suite 255 Des Plaines, Illinois USA

Montway Auto Transport Driver never showed up on agreed day Des Plaines Illinois

*UPDATE Employee: Montway Auto Transport Response

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I've had a window scheduled for over a month. As the window approached I got a call that a driver was going to come to pick up my car yesterday. I took off of work because I could not get any kind of window within the day and the driver refused to return calls. The entire day goes by without anyone from Montway or the truck company calling to say such.
 
Apparently the driver canceled the day he was supposed to pick up, but nobody at Montway thought is was a good idea to tell me or find another driver. Nobody at Montway did anything until I called the next day, when they still told me someone would be coming which turned out to be a lie because the driver canceled the previous day.

So now they say they're trying to find another driver, but since I fly out tomorrow it's going to be nearly impossible. So I'm going to probably have to miss our flight because our car won't be shipped.

Absolute nightmare. The worst company I've ever had the displeasure of dealing with.

This report was posted on Ripoff Report on 07/13/2017 04:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/montway-auto-transport/des-plaines-illinois-60018/montway-auto-transport-driver-never-showed-up-on-agreed-day-des-plaines-illinois-1385357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Montway Auto Transport Response

AUTHOR: Montway - (USA)

POSTED: Tuesday, July 25, 2017

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine genuineness of posted reviews. They also require that both reviewers and companies follow specific rules and processes to ensure legitimacy of claims and content.
Montway stands by its services and demonstrated commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites, and are constantly reaching out to mediate customer concerns, in-person, and online. Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating. 
We invite you to check us out on any reputable review sites which monitor the validity of content and authorship. Feel free to call us with any questions or concerns at (888)666-8929.

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