Morgan Exteriors Canceled my Sales Agreement and NEVER advised me! Lutz Florida

Nearly 2 years ago a salesman from Morgan Exteriors quoted my wife and me some work we were considering having on our home. The salesman never followed up on several questions we had for him so we decided to use a different company for some of that work. In the time since, a Morgan representative, usually a woman named Jeanette, would call both our home and my cell phone several times a month still wanting our business for the remainder of the work and assured me the previous salesman was no longer with the company. Finally, on account of their persistence, we agreed to give them another chance. On October 15th, 2015 a different salesman, Bruce, came to our house. We needed our lanai rescreened with an upgraded wall structure, door and tile removal and prep for a new floor to be installed by another party on account Morgan does not install flooring. Bruce was extremely professional, personal and answered all of our questions. He finally gave a price quote. He said the price would "normally" be slightly above $8000.00. However, if we agreed to have the work done on a "slow week in late November or early December when the builders usually have nothing to do" it could be done for $6150.00 (give or take a few dollars). I joked that I like round numbers and said if he made it an even $6000.00 we would give him the required 1/3 deposit and sign the sales agreement. That was the extent of the negotiation. We gave Bruce the $2000.00 check, said our goodbyes and looked forward to having the work completed during the week of November 30th. It was a week we would be on vacation out of town visiting family and not be home. Being home was not a requirement and Bruce told us we would get daily phone calls and progress pictures sent to us. I also advised neighbors they would be working during that week. Over the course of the next week, I sent him a copy of the house survey and our house paint color that he needed and an engineer came over to do the final measurements. All we had to do was wait for the week of the 30th of November to have the work completed and be ready for Christmas entertaining. On Saturday, November 21st we decided on our flooring tile choice from another company. We purchased it and were told it would be held for 30 days. Since we did not have the sales agreement with us, I had a couple quick questions for Bruce and attempted to call him that afternoon. I left a voice mail for him. My call was not returned. However, upon returning home and reviewing the sales agreement, our questions were answered. Again, we looked forward to having the work completed the week of November 30th so that we could have the tile installed shortly thereafter. We expected a phone call from Bruce on the evening of Monday, November 30th telling us how the first day of the construction went. We received no call. On the morning of December 1st, I called Bruce's cell phone. There was no answer so I left a voice mail asking for a call and update. I received no return call. I made another call and left a voice mail the afternoon of the 2nd. Again, no return call was made. I then called Morgan Exteriors. The phone representative, Dionne, said Bruce would call me right back as soon as he finished his meeting with a customer. As expected, he never called back. On the morning of the 3rd, I called my neighbor. He said nobody ever came to the house and the lanai was untouched. I called Morgan Exteriors once again. I was transferred to the Operations Manager, Cheryl Morgan, wife of the company’s owner. Cheryl told me that our contract was canceled by her husband on November 17th and my $2000.00 deposit was sent back to me via a company check. This was more than one month after the agreement was signed! She said it was canceled on account her husband felt there was no money to be made from the work that was to be performed. Understandably, I was livid and my anger was evident while speaking but remained very courteous towards Mrs. Morgan. I asked why I was not advised the contract was canceled. She said I was supposed to be advised but she could not give a legitimate reason as to why I was not advised. I told her I had not received a check from them. My vacation did not begin until the 25th so if a letter had been written and a check sent on the 17th, I would have received it well before then. Whether it was her responsibility, her husband's or Bruce's to advise me of the cancelation does not matter. She repeatedly apologized. Understandably, the apologies did nothing for me. I also want to mention that during our conversation, Mrs. Morgan said her husband had recently suffered a heart attack. She was distraught and flustered and began to cry. Without my interrupting or saying anything, she mentioned that this could have been the cause of it. I did not comment on what she said but was dismayed that she had the nerve to imply my dealings with their company was the possible foundation for her husband’s heart attack. She then transferred me to a production crew member, Ray, I believe was his name. Ray basically told me the same thing as Cheryl but also proceeded to toss Bruce under the bus by making it very clear that "Bruce had been screwing up a lot lately." It was obvious I would have no recourse through them. Despite my severe anger, I professionally ended the conversation. I arrived home on Saturday, December 5th. An envelope from Morgan Exteriors postmarked 02 Dec '15 PM was with my mail. A form letter dated November 17th was inside along with the company check for $2000.00 - dated 11/30/2015. I found it interesting the postmark of the envelope was for the evening of the same date I first spoke to the Morgan Exteriors phone representative, Dionne - three days after construction was to have begun. The wording of the letter inside was repugnant. It read: "Unfortunately, we are unable to fulfill the contract you previously entered into. I am enclosing our check representing your deposit return and am therefore closing my file this matter." It continued: "Thank you again for considering our company and we would love to have you for a customer. If there is anything we can do to earn your business for the services we can provide, please don't hesitate to call. I apologize for any inconvenience this matter has caused." It was signed by Cheryl Morgan. I also looked at the sales agreement once again. Had I decided to cancel, I would have had to do so within three days of signing it. They took nearly five weeks to do so and did not even have the courtesy to let me know - that took over seven weeks and was only because of my contacting them. The above information can be verified via phone records and copies of the mentioned documentation. Unfortunately, my telephone conversations with Mrs. Morgan and Ray were not recorded. I doubt I have any legal recourse and don't have the time or energy to pursue it. I can only hope my sharing this negative experience will help anyone else considering using Morgan Exteriors. I also hope my tile can be held beyond the 30 days at the other company - and that the Morgan Exteriors check does not bounce!