Complaint Review: Motor Trends, Alvin TX - Alvin Texas
- Motor Trends, Alvin TX 3971 FM 528 Alvin, Texas United States of America
- Phone: 281-488-8887
- Web: http://www.motortrendsonline.com/
- Category: Auto Dealers
Motor Trends, Alvin TX Gary Maze and Mike Hamlin Beware of dishonesty and lemons Alvin, Texas
*Author of original report: motor trends made right
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Upon test driving a vehicle at Motor Trends in Alvin, TX, the service engine message appeared which I was promised would be fixed before purchasing. 4 days later I returned to pick up the vehicle and found within 1 hour that the a/c had stopped working. I immediately advised the dealer and was assured in writing once I sent the repair bill to them that they would reimburse me for the cost of the replacement battery. Motor Trends then stated they would not reimburse me until I had signed a full waiver of all future rights. I told them I would only sign a waiver of rights relative to the battery but would not sign away my rights to pursue other issues should they arise and now they will not reimburse me for the repair. I purchased this vehicle in good faith, was given extremely poor customer service when I reported the issue having been told I was not to take it to a "high end" repair shop only to a "mom and pop" or to drive it over an hour back to the dealership. Having done everything they instructed and lost a full day of work to get the vehicle repaired immediately, Motor Trend has taken advantage of me and not done the right thing. I would never recommend this dealership to anyone...beware of the lies and the lemon. Motor Trends should be ashamed!
This report was posted on Ripoff Report on 08/23/2011 11:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/motor-trends-alvin-tx/alvin-texas-77511/motor-trends-alvin-tx-gary-maze-and-mike-hamlin-beware-of-dishonesty-and-lemons-alvin-te-768718. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
motor trends made right
AUTHOR: JCA Houston - (United States of America)
SUBMITTED: Monday, September 19, 2011
After the owner Mike Dodds responded to the BBB complaint he sent me a $200.00 check. He even included a reimbursement for the oil change too. Thank you Motor Trends for doing the right thing. I can report I have had no further issue with my Jeep and my faith in used car shops has been restored. I am glad to have consumer reporting options that can help businesses improve their customer service and in this case solve the problem.
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