Complaint Review: Motorsport Tech - Reno Nevada
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Motorsport Tech 280 South Rock Blvd, Suite 100 Reno, Nevada USA
- Phone: (775) 351-1000
- Web: http://www.motorsport-tech.com/
- Category: Auto manufactures
Motorsport Tech Lenny Took extra $$, late delivery date, attitude, poor customer service Reno Nevada
*Author of original report: Update
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
(2/22/16)
I instructed I needed a full set of C5Z wheel adapters by end of the week latest, and paid the $75 break in fee. I was reassured they would be made and shipped out arriving Friday/Sat.
(2/25/16)
I called and left a message after getting a tracking # that read "Delivery Date Next Tuesday (3/1/16)
WTF?
Lenny calls me back and doesn't even introduce himself. Just says,
"hey I'm lenny...."
I say "ok...and what company are you with?" Like I'm supposed to know who you are?
Secondly, he didn't even have my order information up to know
what was going on. Once he pulled it up he says he doesn't see an issue.
I proceed to tell him the whole point of me calling on Monday was to ensure I got them by end of this week, I made that very clear over the phone Monday which is why I paid the $75 break in fee.
I got nothing but excuses, arguments and bad attitude from him like:
"there's nothing I can do"
"then just send them back"
"You paid to jump in front of 500 others, not to get them by Friday, you paid for ground on the website"
I just paid $75 to break in Monday, you think an extra $10-$20 for better shipping would've been an issue? If they couldn't be at my doorstep FRIDAY this should've been addressed on MONDAY while I was modifying my order placed through the website.
Very easy to say these things NOW that you have my money. If I
knew I couldn't get them by Friday (2/26/16) I would've cancelled my
order, and got some off of Amazon much cheaper, and has free 2 day shipping.
This company has some serious problems, wasting my time and money like this. It's not just about the delivery date, I had moving plans that required this car to be on wheels by this date which is now MAJORLY screwed up. Should I invoice their company for the excess costs now?
I'll make sure everyone knows about my experience at car meets, shows,
and on the internet. I don't tolerate bad business practices and poor
attitudes. I'd have the mind to purchase this business just to fire
the person I spoke to over the phone.
Buyer Beware.
This report was posted on Ripoff Report on 02/25/2016 11:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/motorsport-tech/reno-nevada-89502/motorsport-tech-lenny-took-extra-late-delivery-date-attitude-poor-customer-service-1289941. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 Author of original report
Update
AUTHOR: - ()
SUBMITTED: Wednesday, March 02, 2016
This is very annoying that RoR does not let you delete complaints. Lenny sought out to make things right, called me, and genuinely apologized for the mishap. He has done more than he needed to at this point to ensure all parties are happy.
If I have learned anything from this experience, I wont be posting anything further on RipoffReports because when things do get resolved, they don't allow you to delete your reports and help the business move on from past transgressions.
You can buy with confidence that this company will make sure you get what you need. I actually received the car parts yesterday as shown initially, and the quality and fitment were perfect.
Related Reports
01:24 PM
02:58 PM
01:20 PM
New 
Updated Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
