Mountain Mist Bottled Water Richardson Bottling Company Refused to Provide Information on Bottle Return and then Turned Over to Collections Tacoma, Washington

I had a business account with Mountain Mist for a couple years.  I paid ahead on my bill regularly, as the monthly charges were about $10 -$15.  In December we closed the business.  The driver noticed the business was closed, but did not try the door or knock.  Mountain Mist called to inquire and said they would send a driver to pick up the bottles and scheduled a date.  Great service - right?  We dumped 3/4 of a bottle to have it ready for the driver.

The driver never showed.  In the process of closing the business, the bottles got packed and moved.  I got a deliquent notice from Mountain Mist and called to see where or how to return the bottles, as the deposit for them was the only charges on the account.  I was promised a call back.  Guess what, no call.  I received a  Final Demand Letter from RBC, Mountain Mist's parent company.  As phone calls were not returned, I emailed the address given.  No response.

Then I get notice from Evergreen Collections in Redmond, WA that the account had been turned over to them.  Mountain Mist had also added a $50 charge for account transfer to the balance of $36.27.  When calling Mountain Mist to discuss, they were RUDE and unprofessional and said I could only talk to Evergreen. They have a great scam.  Leave you with their bottles, don't let you return them.  Add $50 to the bill and then turn it over to collections.  All of this on an account that was paid ahead!