movietickets.com Gift Cards don't work then no refund given London, UK-web address location Internet

I ordered a $25 gift card for my father.  I was sent via email to his email address.  He never received it.  I called the customer service which reached an offshore call center.  They suggested checking spam inbox.  It was not there either.  They resent it to my email and I fwd it to my father's email.  When he received it he followed the instructions by clicking the link to access card value, and use for a theater near him.  Neither United Artists or Century Theaters would accept it even though the website identified these theaters as participants.  The link and card did not work out so I called their customer service again for a refund.  They said that it would need management approval first for a decision because the policy is "no refunds."  No one got back to me so I just got the refund through my credit card company.  I ended up using Fandango for the movie gift card.  It worked fine.