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Report: #1359250

Complaint Review: Moving Services Group, Inc - Hallandale Florida

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  • Reported By: Camille — Visalia California USA
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  • Moving Services Group, Inc 2627 Park Lane Hallandale, Florida USA

Moving Services Group, Inc Fraudulent charges, horrible customer service, damaged goods Hallandale Florida

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This company has been a nightmare from start to finish. They gave us many promises that were not kept, from being able to ship anywhere as soon as we ask to having their own drivers. We were moving cross country and they knew that, and they said it was fine. As soon as we knew where we were moving they tried to charge us $500 for the extra storage time, even though we had attempted to contact them 3 times before our storage time was up. Reggie was the one we were in contact with, and he was highly unprofessional. He used his personal cell phone to contact us, but never answered when we called him back because he said he didn't do business on his personal phone. We had an initial address that we changed, as we didn't know where we were moving to when we signed with the company. They said that was no problem. Before the driver left Florida we told him multiple times our new address. But the driver called us from the original address ready to deliver our things. Because they did not communicate this to the driver, WE got charged $150 extra. The hard part about this was they only took non traceable forms of payment, post office money orders and cash. So there is no way to prove it. Then when they got here the driver would not unload the truck until I signed for everything. Our boxes are in terrible condition, all of our dishes were broken, and they traded one of our boxes with another delivery so we do not have our pots and pans. There were a couple hundred dollars worth of kitchen supplies in there. Instead we have someone else's box from a previous delivery. We also have 2 or 3 shelves missing from our book shelf that was supposed to be wrapped from the time it left Florida. Again, since the driver would not deliver the boxes until I signed there is no way to prove that. And since he wasn't working with the company and was hired out (which they swore up and down they wouldn't do), Moving Services Group will deny all responsibility. They are nothing short of a scam, and do not deserve to be in business.

This report was posted on Ripoff Report on 03/01/2017 10:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/moving-services-group-inc/hallandale-florida-33009/moving-services-group-inc-fraudulent-charges-horrible-customer-service-damaged-goods-h-1359250. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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