Complaint Review: M&P Amusements - York PA
- M&P Amusements 1523 Mount Rose Avenue York, PA United States
- Phone: 717) 887-5293
- Web: https://www.mpamusement.com/
- Category: Electronics
M&P Amusements Sold a machine marked 'complete and working' that was missing some $400 in parts. York Pennsylvania
*REBUTTAL Owner of company: Auction Game Sold As Is Condition
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I purchased a Wheel Deal machine from them at the Quarryville, PA auction in September 2018. The machine was marked 'complete and working', but I later discovered it was neither complete nor working. It was missing two crucial parts that cost $400 from the manufacturer to replace. At first their attitude was, since I didn't pay much for it (a "scrap price" according to them), I got a good deal. After a few emails, they reluctantly agreed to refund me what I paid, provided I return the machine to them, but w/o any compensation for travel time (5-hour trip for me). At that point I ordered a new motor (at the time, that was the only part I was aware that I needed), for $200. They offered to pay me $75 towards the purchase price, and I agreed.
A week later, they email me to say the "parts" are on the way (?). I again reminded them I already ordered the part I needed, and to send me a return label for the parts they sent and to follow through with their refund offer. A few days later, I received the new motor I ordered and installed it, only to realize the board that controlled it was missing, another $200 part, which I informed them of. They again agreed to send me a refund, but only for $75, which they eventually did, and told me to keep the parts they sent - parts I didn't need. So needless to say, there are no 'good deals' from this company, only aggravation.
This report was posted on Ripoff Report on 10/06/2018 05:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mp-amusements/york-pa-17403/mampp-amusements-sold-a-machine-marked-complete-and-working-that-was-missing-some-400-1463716. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Auction Game Sold As Is Condition
AUTHOR: M&P Amusement Company - (United States)
SUBMITTED: Wednesday, October 17, 2018
We sold this machine at a auction. The auction house marked the machine complete. It was a error. We offer you a full refund. We offer you replacement parts. The game was purchased for $100.00. You wanted to keep the machine since you bought parts for the machine. We gave you a 75% refund and provided free parts. If there is anything else we can do to make this better please let us know. Again this was not a retail purchase with any promises. The machine was available for view before bidding.
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