Mr. Sandless Delmarva ,mrsandless.com/includes/elkton-md.php THE BIGGEST WASTE OF MONEY EVER!!! Elkton, Maryland

I should have known that there were going to be problems when the
representative for Mr. Sandless (Justine) gave me a quote over the
phone.  I asked him how he could quote a job without seeing it and he
simply said that he's been doing this a long time.  I was optimistic, so
I scheduled them to come do the work. 

That morning I decided that I didn't want to do the bedroom floor.  So
when the guys showed up to do the work, I talked to them about getting a
revised quote since I was reducing the scope of work.  They said that I
would have to call and speak to Justine.  My first mistake was allowing
them to start the job without getting the price worked out with
Justine.  I called Justine several times that morning and left messages
about getting a revised price.  He never called me back - ever!!!  The
lead man on the job, however, was able to get in touch with him -
funny.  After several phone calls and conversations, they said that the
price would only be reduced a couple hundred dollars.  Apparently, their
quotes are based on a flat fee of opening the cans of product, not on
the square footage. 

Before, they started the job I went over all the issues on the floor
w/the lead man.  I asked about the paint & and the scratches and I
was told that the product they use is like a liquid sandpaper and
wouldn't be a problem.  Then I asked if they could "help" my boyfriend
carry the TV & a couple pieces of the entertainment center. 
Apparently, this is a chargeable action as well.  If I knew they were
going to charge us, I would have let them do it by themselves. 

But the kicker was the actual job itself.  I had asked for the high
gloss finish.  However, you couldn't even see the reflection of the
windows on the floor.  The stain color wasn't consistent and there were
dark & light streaks all over the floor.  Some of the paint and all the scratches
were still there.  Besides the fact, that I had to go around and clean up all the
stain that they got all over the trim & doors.  They moved the furniture back into the
room too soon which left felt-pad marks in the finish. 

When Justine called me to see how the job went, I told him about the
issues.  He said he would send the guys back out to look at the floor. 
When they came back, they told me that the only way to fix it was to
sand it and redo the whole floor from scratch.  However, when they
reported that to Justine, he called me to come see the floor w/the
owner. 

I scheduled time off from work again but when he showed up, the
owner wasn't with him.  He told me that the guys didn't know how to use
the products and it was their fault.  He said that Mr. Sandless was not
willing to sand the floor and that they shouldn't have told me that they
would do that.  They only thing he would allow them to do is to put a
chemical striper on sections of the floor so they could try to blend out
the streaks. 

When the guys came back again to do the work on the floor.  They were
late and didn't have enough time to do the job.  They told me that they
would be willing to sand the floor and fix it "ON THE SIDE" if I paid
them a minimal fee to cover expenses.  They said that the chemical
striper that Justine wanted them to use wasn't going to fix the
problems. 

I agreed to this and they informed me that Justine had typed up a
"paper" for me to sign.  Even though they didn't do anything to the
floor that day, they wanted me to sign this paper so they didn't get
into trouble w/Justine.  They gave me their word that they would work
with me to set up a date/time to come back and would get all the
equipment and supplies needed to do the job right. 

When I read the paper, it basically said that by signing I agreed to and
accepted the work they had done to fix the floor and was pleased with
the outcome.  Once again, I was optimistic that they would keep their
word and signed the paper so they wouldn't get into trouble.  Big
mistake!  Guess what?  They never came back to fix the floor. 
Shocker!!

So much for being optimistic!  That whole experience was the biggest waste of time
& money ever.  My floors still look like crap since I can't afford to pay another contractor
to fix them correctly.  I wouldn't recommend Mr. Sandless to anyone - ever!! 
They are the biggest RIP OFF out there.