Complaint Review: Ms Puppy Connection - Internet
Ms Puppy Connection Wanted to inquire about dogs, Couldnt get any questions answered about puppies, Internet
*Consumer Suggestion: People keep missing the point
*Author of original report: MS puppy connection - still couldnt get answers to simple questions
*REBUTTAL Owner of company: We can refuse sell to Anyone
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I read the complaints about Ms Puppy Connection but I wanted to be fair and see for myself if this seller was legit.
I called and first of all the lady starts selling the puppies off the bat which is fine. Doesn't really let me talk or ask questions but continues raving about how her puppies are sold to famous people and boasting about how many she sold this week.
I finally had a chance to ask about several topics such as:
* referrals - I asked for a copy so I could contact the owners. Her response: "On my website, you can see people wrote about their experiences. You can only contact them to email that is on my website." She also said I could contact a famous Spanish actress and get her referral. Yes because famous people would take the time to call/email me about their shopping experience.
* viewing on site puppies - yeah don't count on it. According to the lady, she doesn't really have inventory on site for viewing. HOWEVER on her website, she claims from time to time to have puppies. I told her she can call me when she has them and I can take a flight to see them (I have over a million of miles to use on airlines, yes from many of years of consulting). She said no that she wont have any puppies ever to view. Below is a copy from her website
Where are you located and can I come visit the puppies? MS Puppy Connection is located in Madison, Mississippi, but we are not a facility or pet store. We occasionally have puppies for viewing. Just contact us for available puppies for viewing. We provide an arena where customers like yourself can be matched with the perfect puppy. When your puppy is ready for its new home he/she will be flown directly to you at your local airport or during summer months we have a pet transport whom will drive your puppy to your front door. The pet transport is $350. We have a puppy nanny service that will hand deliver your puppy to you at your closest international airport. The fee for this service is $350 for one puppy and $500 for two puppies. Her fee is $450 to Canada. It is usually same day delivery and the puppy will ride in the lap of the puppy nanny in the cabin. Please note on any of our delivery options that delays are always possible and we can not be responsible for any delays including flight delays or transport delays that may come about as every precaution is taken to ensure the safe travel for your puppy.
*Health of the puppy - I asked her what if the puppy (when it arrives) is sick? Her response: "My puppies are never sick. They dont leave my shop without me inspecting the animals personally and by a vet as well." She explained how the puppies go to her location and she takes them to a vet. Well if you have animals onsite, how come I can go and visit your location?? She said that is not possible. I even asked
*Papers for the puppies - I tried asking about the papers (AKC, etc), and her response: "please go to my website". Yeah, answered my question.
From her website:
Also, it has come to our knowledge that unscrupulous breeders have been calling us to act if they are buying pet puppies for their families and are lying just to get information about our breeding program and lines as our puppies have a very desired look. For that reason we will not issue any registration papers on puppies until we get notification that puppies have been neutered or spayed. This is to protect our lines and our puppies from over breeding and puppy mills. If you would like more information about this please contact us as we DO NOT sell our puppies with breeding rights unless otherwise noted or you have been approved. The cost for our puppies with breeding rights is $6000 as we know many puppy mill breeders will not pay such prices for our puppies with breeding rights. We try and make our puppies affordable to buyers looking for devoted loving pets.
She got really defensiveful when I starting asking her more questions. I explained to her about the bad reviews on the internet about her company and I was doing due diligence on my end. A dog is a huge responsibility and I wanted to make sure what I was getting involved with. People just buy on the spot "oh its so cute" impulse urge. Some of the breeders I have talked to (for my search for my puppy) have interviewed me! Some for over 30 minutes. I dont mind it. They actually care about where the puppy is going to end up. In other words, its not 100% about the money, more about the animal itself.
Finally at the end, she got mad and said "I dont want to see my puppy to you. You are not happy with any of the answers I am giving you". In my mind I was thinking, no - the problem is she wasnt answering any of my questions.
She hung up on me -which is why I am writing this report. This is just foreshadowing of the customer service you will receive.
The bottom line: You will not get an answer to your questions, period. I honestly wanted to buy a puppy from her and I WAS willing to spend the money for the cute puppies. I cant imagine buying a puppy from her and then (god forbid) something is wrong with the puppy, trying to contact her and see what she could do.
This report was posted on Ripoff Report on 10/28/2010 10:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ms-puppy-connection/internet/ms-puppy-connection-wanted-to-inquire-about-dogs-couldnt-get-any-questions-answered-abou-656174. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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