Report: #1349879

Complaint Review: MSG limited /

  • Submitted: Sat, January 14, 2017
  • Updated: Sat, January 14, 2017
  • Reported By: JimmyTee — America Other USA
  • MSG limited /


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MSG limited or does cerakote services for guns but they will hold your gun or parts for indefinite times frames and threaten you with all sorts of lies and excuses and they are not BBB acredited and has many complanits . The owner mark will say hes some type of vet that has health problems which is total bull. Hes on facebook and ebay.

He threatens you if you leave a negative review or tell everyone he stole your stuff which he WILL do. He lies and says he does cerakoting for SpecOps units and he helps traions them which is a LIE. And if you leave a bad review he actualiy curses at you and threans you with a lawyer YEA RIGHT. He will loss your stuff and refuse to pay you for them. This guy is a HUGE joke the jobs he does are very crappy and the paint chips. He has his granddaaughter painting guns and shes like 14-15 year old and NO WHERE near being an expect.

He had so many BAD comments on facebook he had to BLOCK people from commenting because they were all right and he was cheating  people and stealing their stuff. He will try to play victim when you ask for your items back for which you hvae  PRE-PAID services to this idoit. He also tries to send fake tracking numbers to say he sent your item back but they never work and then gives another excuse saying he sick and had to go to hospital 

For those who know cerakoting he only does single color items and his camo patterns are pure crap.  He gives an email trail of lies and excuses looking for pity and trying to play victim like you really owe it to him. At first you wanna respect this guy as a man but his actions make it seem as if your dealing with a kid. And we never know if this jerk is selling guns to street clubs or worse mexican drug cartels. Buyer BEWARE MSG Limited or owner mark schutte are crooks and low down and under handed and they should have their FFL REVOKED

This report was posted on Ripoff Report on 01/14/2017 02:20 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 REBUTTAL Individual responds

Issue Resolved Favorably

AUTHOR: Charles - (USA)

MSG Limited did a very good job on the two items I had Cerakoted. MSG has a tremendous number of people seeking their coating services. As a result of the huge number of customers, MSG at times can have slightly longer lead times. Regardless, I am happy MSG Limited did my coating work.

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#2 REBUTTAL Individual responds

I would Like the report Removed, but RipOff Report does not allow.

AUTHOR: Charles - (USA)

MSG Limited, did not keep ir intend to keep my property. The only difficulty we had is that their lead times are in the magnitudes of months and not weeks.

The Owner has called med many timess, finished my work, and shipped my order. The original premise of thje report refered to as a "Rip Off is not Accurate" MSG Limited simply has a huige amount of business and they have really long leaf tims. Their work from the photos I have recieved in the last day look like the work is excellent.

Please disrehgard my orginal report.



925 247 4142



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#3 REBUTTAL Individual responds

Happy Customer: This dispute has been resolved

AUTHOR: Charles - (USA)

This dispute has been favorably resolved, MSG Limited has stepped up and fixed everything. I no longer have any issues with MSG Limited, and based on the pictures of my products now in shipment, the work quality looks outstanding. It is my intention to remove the complaint entirely, I have not figured out how to remove the original complaint but I am working on it.

MSG Limited did not "rip me off" and despite their long lead times the owner has really stepped up at corrected any and all issues.

Happy Customer: This dispute has been resolved

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#4 REBUTTAL Individual responds

Reveal myself really ?

AUTHOR: Charles - (USA)

I am for real, you have 50 emails from me, I have left many phone messages, and you have my phone number, and we talked 3 months ago. Stop playing games. 

If Mark says I am making this up, then the man has cognitive issues. Is this how you treat someone who has paid you up front.

This flat out is not right, and you know who I am. Please return my property before things get complicated.

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#5 REBUTTAL Individual responds

dont believe the negative reviews ?

AUTHOR: Charles - (USA)

OK then, please go over to MSG and find my two complete rigs I sent him 7 months ago and mail it back to me.

I suspect this BS good review is from either the owner, his family, or an employee. I paid in advance and sent MSG $2K worth of parts, and its been 7 months. Does that sound like a great business to you ? Please

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#6 REBUTTAL Individual responds

7 months & My Parts have not been returned

AUTHOR: Charles - (USA)

Purchased in Feb, Ship MSG parts for two complete "rigs" (300 blk out & std 223) It's now almost August and MSG has not finished my work NOR returned anything. This is absolutely the truth and to date I have not recovered the $2K in parts nor the $270 paid for coating. If it hasn't been stolen then where is it, and why has it not been returned ? I have been in touch with other customers that have the exact same problem with MSG and we plan to recover our losses. We are not going to allow this to go unchecked.   

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#7 Consumer Comment

This does NOT match my experience

AUTHOR: VC in Dayton - (USA)

I am a long time local loyal, customer of MSG Limited.  Although he's an online retailer, I prefer to drive 45 minutes to visit him in person.  I'm always rewarded by his knowledge and experience.  Each and every time I use their services I have always been very impressed.  I have a hard time believing this is a real experience.  I'm concerned this negative review will hurt the business!  ... maybe that's the intent?  I really don't want to go anywhere else for Cerakote or firearms services.  Please, someone arbitrate this complaint!  I can't believe it's from a real customer.

If you ever stop in the store, you'd be impressed with how hard Mark and his staff are working. Despite that, Mark, the owner, always takes time to make sure I know what I want and get what I expect.  I appreciate the effort especially because I know he's always swamped.  His shop is full with work from all over the country.  If he didn't do a good job, why does he have so many repeat customers?  I've seen it first hand - his time is very valuable yet he's always willing to help!  He's always delivered on time for me.  Granted, patterns and artwork will take longer but definitely worth the wait.  And, he communicates expectations.

The last thing I'd expect anyone to complain about would be the quality of his work?!  I've never had less than perfect!  No complaints from me ever.

So my experience is top quality, best prices, and communicates expectations.  What more do you want?  ... oh, and my last experience was 4 pieces brought in at noon and Cerakoted (one color) by 4:30pm!

  -- VC


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#8 Consumer Comment

I am for real

AUTHOR: Charles - (USA)

Update May 28 2017 I purchasced the coatng, have told the absolute  truth.

Mark's responses are nonsensical and  border that of a slight sociapation. I Purchased in Early Feb, May 28 and nothing, $2K in parts, $300 in coating thus far NOTHING..

f he does come through I will update all of my many reviews. I sincirerly hope he does the right thing.

If you doubt my words; call me Chuck (((REDACTED)))

Best of luck

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#9 Consumer Comment

MSG - has $2K worth Parts for 5 months

AUTHOR: Charles - (USA)

Regarding MSG Cerakote Service 2675 E Main St, Springfield, OH 45503 My parts have been taken ! I purchased a powder coating service for two AR's through Ebay. I paid the Ebay price then Sent sent Mark Schutte/Owner of MSG the complete parts for a 300 black out w/can & a second 223. Both were custom parts mid to high end parts. They received and signed fort my parts in early Feb. The ebay add said 10 days tops. At 30 days I sent him an email and said they were a few days behind. Now at 90 days, MSG is not returning my emails or calls. I sent MSG about $2,000 worth of parts, and paid them $2,300 for the powder coating. I think I have been totally ripped off. My wife told me I was stupid for trusting them, but Mark was a vet and the was good enough for me. I have filled a complaint with the BBB, talked with the local police, and are in discussion with the District Attorney who is in charge of fraud. I really feel stupid for sending someone $2,000 worth of parts for coating and getting ripped off. I am definitely disappointed, and kind of sad/unhappy about the whole thing. I have faith in people and I was made to look like a fool to my friends and wife. May 8th, 2017 After leaving several reviews, and pursuing other available options. "Mark" called me from Las Vegas and said he would find my order on Thursday after he returns late Wednesday night (May 10th, 2017). If "Mark" does what he promised and returns my items, I will amend my original negative reviews and mark them as resolved in an acceptable fashion. (Available Info: Ebay purchase#, Paypal#, Trking#, I am for real) I am very much looking forward to bringing this to a close.

May 26 2017   Chuck UPDATE . . . NOT RESOLVED Chuck May 26 2017 I am a real person and a real person trying to do business with MSG. I have EBAY, Paypal Transaction and tracking delivery #'s . . UPDATE The Owner of MSG Mark Schutte, after multiple complaints through many channels, called me personally two weeks ago and promised that my order would be completed and shipped by this week. It's 5:40pm is Ohio and I have been sent any information and certainly not the tracking number. I continue to expend emails, calls , and other time trying to get my order completed and property back. Unfortunately the drama continues, I am very disappointed. Original order Placed in Feb 2017 current date May 26 2017

Update Unresolved May 27 2017 Purchase Feb 2017 Current date May 27 2017 May 27 2017 Hi Mark, understanding you are behind. In my particular case my order was placed in Feb and we are Days away from June. I do not think it is far to me to have to spend endless request for something I paid for months ago Please pencil in a project completion date and then shipping date. Please complete and bring our transaction to a close. Thank you Chuck 925 247 4142

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#10 REBUTTAL Owner of company

False allegations, unfounded lies.

AUTHOR: Mark Schutte - (USA)

The very first thing is that we are a Federal Firearm Licensed Manufacturer, we are inspected regularly by the ATF, that fact alone is proof that this person is lying.   If their identity was made known they would easily be found quilty of Deframation and libel.  Cerakote does not chip - period.   We have provided service to thousands of customers with no problem.  We perform work for other firearm manufactuers, FBI personnel, police and sheriff personal, military person, gun owners etc.  This person is most likely not even a customer of ours, maybe a competitor.  His bogus claims are easy to rebute & disprove. I am a honorably discharged veteran of the US Army and US Air Force.  You can google "Mark Schutte and hall of valor" , you will find me there proving again -another lie.  I do not have a grand daughter that is 15-16,  she is 7 and doesnt not work for me. LOL.  She has sprayed a part before and while it was very good - it did not belong to a customer- that is the most ridicous thing ever.  I welcome this person to come forward, post your contact info and present yourself - if your telling the truth that should not be an issue, should it?   Please reveal yourself - stand up and back up your statements.  

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