MSI Credit Solutions / Oliver Triana Liar's. Steal your money. Don't work on your credit. Can't proove Anything Dallas Texas

We hired MSI under the pretences that our credit scores would be significantly increased. We invested $1400 between myself and my husband. We were coerced with their smooth talking workers who act in the beginning as if we are their #1 priority. Let me tell you, after the retainer fees are paid and they begin to "work for free" everything changes.

We were never notified that MSI moved addresses so as we sent mail they were sending us letters saying that our accounts were innactive and they had exhausted all resources.

They had given examples of having deleted bankruptcies and foreclosures but for some reason werent able to delete $200-$300 hospital bills. To their defense, they raised our credit scores somewhat. My husband went from a 504 to a 570, according to MSI. According to the dealership we got our car from, it was actually a 540. So while they did make a small minor change, it was far from being worthy of they 1400 we paid. This company is out for one thing: to make money at any cost, including leading its customers to believe they are capable of deleting 70-90% of delinquent accounts on credit reports. HA!!!

Oh and another thing, Ricardo is the biggest jerk I have ever spoken to. When I told him I wasnt happy with my husband being at a 570 he told me we shouldnt have been so low to begin with and then maybe they could have helped us more. Who does he think he is to talk down to his customers and critisize their credit scores?! On top of that, he had the nerve to say my husband should have had all mail forwarded to him when he was deployed in Iraq.

We hired MSI under the pretences that our credit scores would be significantly increased. We invested $1400 between myself and my husband. We were coerced with their smooth talking workers who act in the beginning as if we are their #1 priority. Let me tell you, after the retainer fees are paid and they begin to "work for free" everything changes.

We were never notified that MSI moved addresses so as we sent mail they were sending us letters saying that our accounts were innactive and they had exhausted all resources.

They had given examples of having deleted bankruptcies and foreclosures but for some reason werent able to delete $200-$300 hospital bills. To their defense, they raised our credit scores somewhat. My husband went from a 504 to a 570, according to MSI. According to the dealership we got our car from, it was actually a 540. So while they did make a small minor change, it was far from being worthy of they 1400 we paid. This company is out for one thing: to make money at any cost, including leading its customers to believe they are capable of deleting 70-90% of delinquent accounts on credit reports. HA!!!

Oh and another thing, Ricardo is the biggest jerk I have ever spoken to. When I told him I wasnt happy with my husband being at a 570 he told me we shouldnt have been so low to begin with and then maybe they could have helped us more. Who does he think he is to talk down to his customers and critisize their credit scores?! On top of that, he had the nerve to say my husband should have had all mail forwarded to him when he was deployed in Iraq.

Travis Dickens is making a bogus complaint. Travis did not finish paying for the service and that is why we did not get the results he expected. We will not work on his credit report for free. Travis can pay what he is past due and then we can continue to work on his file. This is the reason why we dont like to break up the retainer in payments. If they pay the retainer in full then we can complete the whole process. We sign up over 150 new clients every month yet we only have 2 resolved complaints in the BBB. We must be doing something right! As far as not being able to get a hold of us, someone please try (866) 217-9841. We have a customer service department and 3 managers from 9am to 6pm. We will continue to help out individuals this one complaint will not stop us. I guess no matter how hard you try you cant keep everybody happy.

Here is a client that you can call Masoud Nosrati 972-890-4829 that went thru our process and is grateful that he signed up with MSI The difference between Masoud and Travis is that Masoud paid us so we worked on his credit for 6 months. Travis's second payment declined so we only worked on his credit for 1 month.

Serving you,

Ricardo Mendiola

Travis Dickens is making a bogus complaint. Travis did not finish paying for the service and that is why we did not get the results he expected. We will not work on his credit report for free. Travis can pay what he is past due and then we can continue to work on his file. This is the reason why we dont like to break up the retainer in payments. If they pay the retainer in full then we can complete the whole process. We sign up over 150 new clients every month yet we only have 2 resolved complaints in the BBB. We must be doing something right! As far as not being able to get a hold of us, someone please try (866) 217-9841. We have a customer service department and 3 managers from 9am to 6pm. We will continue to help out individuals this one complaint will not stop us. I guess no matter how hard you try you cant keep everybody happy.

Here is a client that you can call Masoud Nosrati 972-890-4829 that went thru our process and is grateful that he signed up with MSI The difference between Masoud and Travis is that Masoud paid us so we worked on his credit for 6 months. Travis's second payment declined so we only worked on his credit for 1 month.

Serving you,

Ricardo Mendiola

Travis Dickens is making a bogus complaint. Travis did not finish paying for the service and that is why we did not get the results he expected. We will not work on his credit report for free. Travis can pay what he is past due and then we can continue to work on his file. This is the reason why we dont like to break up the retainer in payments. If they pay the retainer in full then we can complete the whole process. We sign up over 150 new clients every month yet we only have 2 resolved complaints in the BBB. We must be doing something right! As far as not being able to get a hold of us, someone please try (866) 217-9841. We have a customer service department and 3 managers from 9am to 6pm. We will continue to help out individuals this one complaint will not stop us. I guess no matter how hard you try you cant keep everybody happy.

Here is a client that you can call Masoud Nosrati 972-890-4829 that went thru our process and is grateful that he signed up with MSI The difference between Masoud and Travis is that Masoud paid us so we worked on his credit for 6 months. Travis's second payment declined so we only worked on his credit for 1 month.

Serving you,

Ricardo Mendiola

Travis Dickens is making a bogus complaint. Travis did not finish paying for the service and that is why we did not get the results he expected. We will not work on his credit report for free. Travis can pay what he is past due and then we can continue to work on his file. This is the reason why we dont like to break up the retainer in payments. If they pay the retainer in full then we can complete the whole process. We sign up over 150 new clients every month yet we only have 2 resolved complaints in the BBB. We must be doing something right! As far as not being able to get a hold of us, someone please try (866) 217-9841. We have a customer service department and 3 managers from 9am to 6pm. We will continue to help out individuals this one complaint will not stop us. I guess no matter how hard you try you cant keep everybody happy.

Here is a client that you can call Masoud Nosrati 972-890-4829 that went thru our process and is grateful that he signed up with MSI The difference between Masoud and Travis is that Masoud paid us so we worked on his credit for 6 months. Travis's second payment declined so we only worked on his credit for 1 month.

Serving you,

Ricardo Mendiola

Hi Travis D,

I am a former client of MSI and would have to disagree with you. I entered the program in early March with a midscore of 540 and currently have a score of 678. MSI went above and beyond what they said they're were going to do and not only that but I am currently closing on my new home in North Dallas. Although, I was skeptical in the beginning due to my friends telling me this was a waste I was referred over by a family member that had great results as well. It is a process that I had to keep up with, but I hung in there and paid all my bills on time. It sounds like to me that since you didn't pay your rtainer on time is your fault. I have never heard of a company providing services if you don't pay for it. If you think about what you have said Travis, your basically saying that you want electricity in your home but you dont want to pay for it. So maybe you should ask what you did wrong instead of placing blame on a company that has helped myself as well as my other family members. As far as you saying Oliver wasn't available, I was always able to get ahold of their customer service dept. whenever I needed something. So again, ask yourself what you could have done differently; other than acting irrational!!!!!!!!

Thanks,
Satisfied Customer

Today is 7/3/2008. Still no call from MSI Credit or any proof of work being done to my credit file. They won't return my calls now. They responded to my BBB complaint with nothing but lies. These people cannot be trusted. BEWARE!!!