MSI - Merchant Services Inc. Horrible Customer service, confrontational, Unknown Charges, etc.. New Providence, New Jersey

seriously, you're a tool and a c*t.  Everything the salesman told us was completely different than the contract, I was charged over $100 a month for 2 transaction, i called right away and cancelled and even after i did that, They still charged me $145 for cancellation fees and bank fees a few weeks later. The cancellation fee is hidden under ( annual fees) which doesn't make any d**n sense since i cancelled the first month. All that was never mentioned by the salesman or on the contract so stop being a bi*h for the company and stop ripping people off...and yea, drop dead , you and your family you useless t*t.

MSI Merchant Services Inc. takes pride in providing excellent service to all of our merchants.

Just like the prior complaint, this complaint did not provide enough information for us to identify who submitted it, which makes addressing the specific concerns more difficult. In order to thoroughly answer the concerns we would need to review the agreement signed by the business owner.

All processing fees and contract terms are clearly and explicitly disclosed in that agreement. The account terms and conditions can be found at www.msihq.com/terms.

Not sounding like a broken record, we would ask this merchant to contact the Risk Manger or Operations Manager at MSI Headquarters located in New Providence, NJ during our regular office hours (Monday through Friday 8:30 AM to 5:30 PM Eastern time). We would be happy to address these concerns personally.

Everything that customer said is true, I recently got ripped off by you guys as well. Hidden fees, and lies to get the customer to sign, you usually target new business owners that have'nt been around long enough to know you scam people, I trashed you guys already on 5 different sites, i hope you go out of business asap.

MSI Merchant Services Inc. takes pride in providing excellent service to all of our merchants.

Unfortunately this complaint did not provide enough information for us to identify who submitted it, which makes addressing the specific concerns more difficult. In order to thoroughly answer the concerns we would need to review the agreement signed by the business owner.

All processing fees and contract terms are clearly and explicitly disclosed in that agreement. The account terms and conditions can be found at www.msihq.com/terms.

We would ask this merchant to contact the Risk Manger or Operations Manager at MSI Headquarters located in New Providence, NJ during our regular office hours (Monday through Friday 8:30 AM to 5:30 PM Eastern time). We would be happy to address these concerns personally.