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Report: #214596

Complaint Review: MSN - Internet

  • Submitted:
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  • Reported By: anytown New Jersey
  • Author Confirmed What's this?
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  • MSN Internet U.S.A.

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The following is a complaint about and the difficult cancellation process. This should be investigated.

In June of 2006 I subscribed to MSN Encarta which is found on, within couple of days I found out it was not worth the $4.95 per month for the information that was widely available for free on the internet so I decided to cancel the subscription, for days I tried to find the way to cancel it on by logging on to my account and good luck, The site is designed so you cannot cancel the account, I waited till I received my credit card bill, sure enough I was being charged after requesting the cancellation.

I gave them another month, again, I was charged, so I tried to call the toll free # on my bank statement, I was connected to someone in Manila in The Philippines, bad connection, hard to understand customer service rep. And no luck getting anyone who could give an answer as to why my account is not cancelled. After 35 minutes on the phone and three different reps.

I was finally connected to someone in the US whom I could understand, I had to ask her few times and finally get upset with her in order to get her to cancel my account, when I asked about credit back since my first request for cancellation, she replied, uh; those requests don't cancel your subscription, after your request you receive an e-mail and a form to fill out and submit for review before the account is cancelled.

I said I never received anything other wise I would have responded and I went on to say that I will fill complaints against MSN wherever possible due to their tricky web site and the runaround you get when you decide to cancel, she admitted that is the case and everyone complains about it.

I requested a confirmation sent to my e-mail address which she said is impossible, I insisted and told her I will not hang the phone up until you tell me I will receive a confirmation, She told me she is going to speak to a supervisor, after about 8 minutes she returned and assured me that I will receive the e-mail with 24 hours, That was 3 days ago.

I have yet to see the confirmation, as a precaution, I'm canceling my credit card so MSN does not charge me again.

I thought I bring this to your attention, perhaps you want to Subscribe to MSN and try to cancel it.

Utility companies always used similar tricks, they offer a low price feature some times a month or two free then they start charging you, most people don't even notice that but if the company has a Million customers a $4.95 subscription a month adds up to 4.95 Million Dollars. I think MSN is following the path.

anytown, New Jersey

This report was posted on Ripoff Report on 10/06/2006 07:10 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Suggestion

An answer for "S" - New Jersey rebuttal

AUTHOR: Steve [Not A Lawyer] - (U.S.A.)

POSTED: Thursday, December 21, 2006


In answer to your question in your rebuttal, it is probably because Bill Gates is literate.

You wrote:
"Why Bill Gates is the Richest man in America?"

Should be; Why is Bill Gates the richest man in America?

I bet you "axe" a question too, right?

For future reference, always do cancellation in writing, by certified means and keep a copy for your records.

Now, just dispute the charges.

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#1 Author of original report

Why Bill Gates is the Richest man in America?

AUTHOR: S - (U.S.A.)

POSTED: Tuesday, December 19, 2006

Why Bill Gates is the Richest man in America?
Because his company fraudulently charges consumers for unwanted services and continue to charge despite repeat requests for investigation.
Imagine charging $4.99 per month, let say 2 Million customers, you do the math. It took more than 10 calls and many broken promises until MSN stoped charging my credit card $4.99 per month for a service I was told it was cancelled with MSN. Well is over now but for whoever tries to subscribe to MSN please remember there is no cancellation untill MSN collects "enough" money from you.-

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