Report: #546657

Complaint Review: MTN Service Provider - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Tue, December 29, 2009
Updated: Tue, December 29, 2009
Reported By: Wilhelm Odendaal — Pretoria Internet South Africa

Author Not Confirmed

Why?

MTN Service Provider Internet United States of America

Phone:
Web: http://mtn.co.za
Category: Cellular Phone Companies

MTN Service Provider MTN service none existent Internet

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This is my last effort to get my issues resolved before I make use of

the same methods used with your competition. I resorted to contacting

anti fraud units, contacting legal aid, going to the papers and finally

escalating to their GM. I can show you the paper trail if this sound a

bit far fetched.

I have been struggling non stop since I moved to MTN. I can truly say

that the service is worse than any of its competitors. I have only had

about had about 75% uptime with my MTN data bundle. What is the SLA MTN

has with its customers. Isn't the uptime supposed to be closer to 90%

(looking at ICASA).

The final straw was when my data bundle was used when I was out of

county as well as my data bundle exceeding the limit I have requested.

The data use while I was out of country was not reversed, the limit I

requested was not enforced.

MTN customer care took almost a month to log my call. Most of the time

their competent customer care staff allegedly could not log my call

because the helpdesk. It has been more than a month now and none of my

issues has been resolved. Also MTN customer care are refusing to

escalate my issue. Usually the escalation procedure within the GSM

market work as follow. 1st escalation = customer care who has 48 hours

to resolve a request. here after one can escalate to a team leader who

also have 48 hours to resolve the request. This is followed by

escalating to management and senior management.

Due to total lack of service and not abiding to the contract I have with

MTN I am going to terminate my contract and reverse any further payment

to MTN.

MTN could not offer me reasonable uptime about 75%.

MTN could not handle any of my support requests.

MTN have never phoned back in an effort to resolve any of my issues.

MTN could not successfully blaclikst my account after numerous requests.

MTN could not follow their own escalation procedure.

MTN's billing system has been giving a lot of issues. Some months I was

not charged. Other months I was charged double or more.

MTN's support structure is not functional.

Very few of my call could be logged.

They do not follow any type of escalation procedure end resolve very

few of their open call.

MTN's sms service is none functional and does not have the correct

timestamp for sms's.

and many more...

MTN can not provide sufficient security measures for their customers.

How can my data be used while I am out of country. The only reasons

can be a sim being cloned, else more billing / charging system issues on

MTN's side

Wilhelm
ID number 7902075009084

ref no: 561 691 42
562 234 66

This report was posted on Ripoff Report on 12/29/2009 05:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mtn-service-provider/internet/mtn-service-provider-mtn-service-none-existent-internet-546657. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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