Complaint Review: MTS Mobile Truck Service - internet Nationwide
- MTS Mobile Truck Service Nationwide USA
- Phone: 855-400-0855
- Web: 123tractor.com
- Category: Truck Dealer Repair
MTS Mobile Truck Service MTS Mobile Truck Repair and 123tractor.com MTS MISREPRESENTS AND OVERCHARGES FOR A LOCATE FEE internet Nationwide
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MTS mobile truck service/repair and 123tractor.com are the same company. When a trucker experiences a breakdown and they call this company, MTS acts as if they are the actual repair and/or tow company. They ask for payment by comchek up front typically between 200.00 and 500.00 dollars. (I work for a legitimate mobile repair service in the mountains of Colorado on the I70 corridor and we NEVER ask for payment up front). The truck driver and/or company is led to believe this is the payment for the actual repair or tow. MTS acts like they are our dispatch center. Then MTS calls us to set up a service or tow call and they act like they are the trucking company. We dispatch a mobile tech or tow driver and perform whatever service is needed. Once the bill is presented, the trucker or company states they have already paid and, in fact already released an authorization number for comchek to our dispatch. When what really happens is the comchek was given to MTS as a "service locate" fee. Since the trucking company has no idea of this deception, they accuse us of overcharging and double charging. They refuse to pay us and they feel they already had paid us up front. This causes major problems for them and us as we will not release a truck until we are paid.
We have had this issue 3 or 4 times in the last 2 months. It is very difficult to backtrack to this company because when they call our dispatch and we ask for a company name and contact, they give us the trucking company number and contact, they never tell us or the trucking directly who they really are or give a phone number. We found them by having a trucking company that we serviced to get the name on the comchek that got deposited. we then did a google search to find them and get their phone. When we call them, each time, we are either hung up on or treated very rudely and have been called names. Same treatment to the trucking companies when they call and try to sort things out. We have, several times, figured out when MTS is setting up a dispatch and have advised trucking companies to cancel their service request and call us back directly. When this haapens, MTS has called us back (not saying they are MTS, but acting as the trucking company dispatch), saying that they are cancelling our service request because WE were "rude" and "unhelpful" to the truck driver. Imagine!!
So, in the future, please be very cautious when employing this companys 'locate service' and know that you are not actually paying for the repair or tow. Your 200.00 to 500.00 dollars is ONLY paying for the locate fee, which you can do yourself for free using the online yellow pages. If you have been caught paying MTS mobile truck service or 123tractor.com, stop payment or sue to get your money back as these people misrepresent who and what they actually are. Major, major scam. Shame on them...and good luck trying to get them to tell you who and what they are, they avoid it at all costs.
This report was posted on Ripoff Report on 09/30/2013 02:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mts-mobile-truck-service/nationwide/mts-mobile-truck-service-mts-mobile-truck-repair-and-123tractorcom-mts-misrepresents-and-1088404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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