Report: #1029502

Complaint Review: Muffler Man Car Care & Discount Brake Center - Grand Rapids Michigan

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  • Reported By: Grand Rapids Michigan
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  • Muffler Man Car Care & Discount Brake Center 4181 Lake Michigan Drive NW Grand Rapids, Michigan U.S.A.

Muffler Man Car Care & Discount Brake Center Misdiagnose and unnecessary repair work Grand Rapids Michigan

*Consumer Comment: your complaint is wrong

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My 1993 Ford Tempo shook at the drivers front tire area when I hit speeds around 60-75mph. I brought the vehicle in for an estimate and requested the most inexpensive fix. I was told it needed:
(Tie rod & ends / Ball joints / Control arm / transmission mount / Motor mount / and a few other items in that area)
Total for those items $588.92 In addition I was told I might want to consider replacing the drivers front tire and rim. I chose not to get the tire and rim, knowing that I could find those cheaper somewhere else and do it myself.

After the work was done the car drove EXACTLY as it did before the repairs were done. Not 'a little better'...EXACTLY as it did before I brought it in for repairs. I brought it back the next morning and was told it needs 2 front tires and that will fix the problem. If the 2 front tires will fix the problem now... Then they would have taken care of the problem before the $588.92 repair charges. I certainly would have spent $80 for 2 new tires BEFORE I wasted $588.92 on the misdiagnosed repairs.

Grand Rapids, Michigan

This report was posted on Ripoff Report on 07/24/2007 10:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/muffler-man-car-care-discount-brake-center/grand-rapids-michigan-49534/muffler-man-car-care-discount-brake-center-misdiagnose-and-unnecessary-repair-work-grand-1029502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

your complaint is wrong

AUTHOR: Edward - (U.S.A.)

POSTED: Saturday, July 28, 2007

I do not see where there was a rip-off. It seems very obvious, that you do not maintain your ride. The muffler man told you everything you needed to do to fix your car. All you wanted to do is put a band-aide on a deep open wound. You only wanted to put a wheel and tire on. That way you could still drive at 75 mph without the wheel vibration. You wanted to continue to drive at high speeds and risk your front suspension having a catastrophic failure.

You do not write that they did unneeded work. You do not write that they over charged you. They even told you that the wheel and tire needed to be changed. Let me clue you in. It seems that they did everything they should. They were trying to make your ride safe at high speeds. Your issue is that you are angry because they did exactly what they should have done, but it cost you money to make your car right.

Obviously your car needed the parts or you would not have given the OK.

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