Complaint Review: Murrieta Volkswagon - Murrieta California
- Murrieta Volkswagon 41300 Date St., Murrieta, California United States of America
- Phone: (888) 897-3794
- Web: www.murrietavw.com
- Category: Auto Dealer Repairs
Murrieta Volkswagon Lewis Singletary GM Murrieta VW charged me $315.00 for work they did not complete, I demamded a refund and Lewis Singletary (GM) has decided that he would prefer to screw over this military family. DO NOT DO BUSINESS WIT Murrieta, California
*UPDATE Employee: Response
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This is the email I sent to Lewis Singletary the GM of VW Murrieta, CA 888-897-3794;
On the 31st of August my wife Leslie Blades dropped off our VW New Beetle with your staff which they kept over night. We were charged $315.00 to repair the driver side window pully system inside the door which WAS NOT DONE CORRECTLY. On the 1st of Sep we had a potencial buyer for the vehicle until it was discovered that the door handle on the inside of the passenger door did not work thus causing the buyer to back out of the deal. I hold you and your staff responsible for this and demand an immediate refund of $315.00. Since I'm in Afghanistan you can make arrangements to refund my wife, her number is 951 XXX-XXXX.
R/,
This report was posted on Ripoff Report on 09/04/2012 01:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/murrieta-volkswagon/murrieta-california-92562/murrieta-volkswagon-lewis-singletary-gm-murrieta-vw-charged-me-31500-for-work-they-did-936738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Response
AUTHOR: lewis - (United States of America)
SUBMITTED: Wednesday, October 10, 2012
In response to the ripoff report listed we stand behind all our repairs with a 12,000 mile or 12 month warranty. Although the window regulator repair was performed correctly we were advised that the window crank was not operating after the repair. We immediately looked at the vehicle and made the needed adjustment to the window crank without question and verified proper operation of the window regulator.
We understand your concern with selling the vehicle and had no intention in causing any issue that would make your deal fall through.


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