MUSTEK INC. DEFECTIVE DVD Player - NO CUSTOMER SERVICE - RUDE and UNHELPFUL - STAY AWAY Irvine California

I purchased a Mustek PL 408 portable DVD player and received it late November 2008. I charged the battery as directed and it will not hold the charge for more than 20 minutes. I tried this a couple of times and advised the company by phone and several emails that I wanted to return this equipment as this is the 2nd one I have purchased with exactly the same problem. This was a mistake!!! First, of all, they don't respond quickly if they respond at all. They will not give me a refund so they are sending me another battery for a brand new DVD player. It gets worse. I tried the battery one more time and noticed that the machine was making a funny noise and said it was loading but then showed NO DISC. I have emailed this company several times and they are so rude and do not care about the customer. They take your money for a defective product I can't use and they won't return my money. They said that the CD area has dust and to blow on it. I did that and the machine does not work.

Stay Away from Mustek products - they are a defective product and the customer service -- there is none. I should have learned my lesson the 1st time as I only used the DVD 2 times and had exactly the same product.

Go with a reputable company. I bought the player and at the very least since it is brand new, should absolutely have no problems but to have 2 and it is brand new, well... And the customer service people are arrogant and are not willing to assist you with any problem.

Horrible company. I am still waiting to hear back re the 2nd problem. A new battery will not fix the 2nd problem but Mustek obviously doesn't care about their customers. I dealt with Andre who was extremely arrogant and rude. Oliver, his boss, just covered for him and wasn't much better.

Beware of Mustek products and customer service.

Norma
Oakland, California
U.S.A.