Complaint Review: my cellan - Internet California
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- Author Not Confirmed
- my cellan www.mycoleanse.com Internet, California United States of America
- Phone: 1-855-235-5261
- Web: www.mycellan.com
- Category: Weightloss Programs
my cellan my coleanse charged my credit, received no trial offer Internet, California
*UPDATE Employee: Cellan Customer Care
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I ordered the trial offer of cellan and coleanse, my credit card was charged and I didn't receive the trial offer.
3 weeks later I noticed another charge on my credit card for a full order that I didn't make and after e-mailing the company I was told that this was a part of the offer and so I let that go but e-mailed the company informing them that they were no longer authorized to charge my credit card and to cancel me from any future transactions.
3 weeks later my credit card was charged again for a full order that I did not authorize and I still hadn't received the initial trial offer.
I then notified my credit card bank and they cancelled my card so no new charges could be made and started an investigation on the charges.
These are not reputable companies so consumers beware. I still haven't received any product from these companies and so far am out several hundreds of dollars.
This report was posted on Ripoff Report on 04/24/2012 09:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/my-cellan/internet-california-90069/my-cellan-my-coleanse-charged-my-credit-received-no-trial-offer-internet-california-872963. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Cellan Customer Care
AUTHOR: Customer Service - ()
SUBMITTED: Thursday, November 14, 2013
Cellan is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase. Our commitment to providing the highest quality service possible is reflected in the following policies:
- A risk-free 14-day trial. We give our customers a generous trial period with the product so they’re able to try it before purchasing it. If for any reason at all you’re not satisfied, please simply contact customer service and we’ll cancel your account to ensure that you’re charged nothing further.
Please note that while this is a free trial, it is not a free sample. It wouldn’t be viable for us to send out thousands and thousands of free bottles every month, but we can offer a trial period on the product so there’s no risk for our customers and they have ample opportunity to try it to see if it’s right for them. A large majority of our customers who take advantage of this free trial go on to take Cellan month after month and they do so because they experience results. It works.
These results are a reality of Cellan’s key ingredients: a proprietary blend of African Mango (Irvingia Extract), Vitamin C, Niacin, EGCG Extract, Blueberry Extract, Blackberry Extract, and Raspberry Ketones, that was designed to kick start your metabolism, increase energy levels, balance blood sugar levels, and increase your intake of antioxidants.
Our corporate mailing address:
Cellan 16 Bottles, LLC
PO Box 30816
Salt Lake City, UT 84130
Our website:
http://www.yourcellan.com
And lastly, please call us. US and Canada: 855-235-5261, UK: 0800 046 1506, Australia: 1800 009 063, Ireland: 1800 937 093. Our customer care department is available 24 hours a day, 7 days a week, and we want to hear from you.
Thank you for your time, thank you for your interest in Cellan, and we look forward to helping you achieve your weight loss goals.
Best Regards,
Cellan, Corporate
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