Complaint Review: My Computer Works - Internet
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- Author Not Confirmed
- My Computer Works Internet United States of America
- Phone:
- Web: www.mycomputerworks.com
- Category: Computer Service & Repair
My Computer Works billed me for a job they were unable to do, Internet
*REBUTTAL Owner of company: Please Contact Me
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A tech came to my house to remove a virus from my computer. He claimed he was running diagnostic test s to find the virus. He opened up my computer and took something out and told me it didn't serve any purpose.Then he told me my computer was fixed. When he left I noticed the sound was not working on my computer so I called him back. I was then told that there was probably a loose wire so I checked everything. There was no loose wire and now i have no sound which was initially not the problem. I was billed for $398.00 and my computer is still not fixed. Now i must pay out more money to get something fixed which was not initially broken. This company is a real ripoff and I would never advise anyone to use them unless you just have money to throw away.
This report was posted on Ripoff Report on 09/18/2011 10:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/my-computer-works/internet/my-computer-works-billed-me-for-a-job-they-were-unable-to-do-internet-778364. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Please Contact Me
AUTHOR: Matt Bauer - (United States of America)
SUBMITTED: Monday, September 19, 2011
My name is Matt Bauer, Customer Service Manager with My Computer Works.
First of all, I'd like to express my most sincere apologies for your experience.
We have searched our onsite ticket database for your particular service call and cannot seem to find it. Please contact me at 480-240-9800 (local AZ) or 877-629-6972 (toll-free) or send me an email at customerservice@mycomputerworks.com. I would like to explore the full details of your experience and make it right.
Once again, my apologies for the trouble you've experienced. I hope to hear from you soon.
Sincerely,
Matt Bauer
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