My Loan Care LLC Loan Care They will not honor Pa. real estate tax exemption for a 100% disabled veteran, ignorant customer service reps. Virgina Beach Virginia

I have had my VA mortgage on my home for about ten years, for about the past two years My Loan Care LLC. has unfortunataly been the mortgae hander on my home loan. I have had to interact with them before in the past over the phone and I must say that after long wait times I was greated by customer service reps. that didn't even have command of the English language, complete ignorant Bottomfeeders. Last January I was awarded by the State of Pennsylvania total real estate tax exemption for being a 100% total disabled veteran, this means that I no longer have to pay county property tax, school taxes and state property taxes.

Both he state and the VA provided me with the paperwork/documents to submit to My Loan Care that instructs them to no longer collect tax escrow on my mortgae. As of today My Loan Care LLC has still NOT adjusted my mortgae payment or refunded my escrow balance. I have made conatct with them over the phone and the reps simply refuse to explain the delay or even to tell me if they are working on it? I have had to contact a VA official for help, today and today he told me that My Loan Care isn't even responding to his communication efforts. This particular mortgage handler seems to be the scum of the industry and I can see why. Does anybody have any suggestions.