Report: #1401237

Complaint Review: My Mechanic Auto Center

  • Submitted: Wed, September 20, 2017
  • Updated: Wed, September 20, 2017
  • Reported By: Let Me Help — South Carolina USA
  • My Mechanic Auto Center
    900 Williams Street
    West Columbia, South Carolina

My Mechanic Auto Center just RIPPED ME OFF AND THEY WILL DO IT TO YOU TOO. West Columbia South Carolina

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I took my dodge gran caravan to My Mechanic Auto Center in West Columbia on 9/18/17 at 3pm because my airbag light was on. They came back at 5:10 pm with a ridiculous $2,993.37 price to fix supposedly everything that was wrong with my car. To fix the airbag light $675.93 so I told them no thank you.  So they charged me anyway a diagnostic fee $79.01. So I asked to speak with the mechanic. I asked him how did you came up with your conclusion. He said, it was the clockspring causing the airbag light to stay on. He said, he diagnosed it and the clockspring is bad. So I went to the dealeaship and bought a brand new clockspring. Then I called My Mechanic Auto Center and I talked to the assistant Eli Stewart and I asked him if they can put the clockspring and use some of the money that I already paid and he said no. That I have to pay again for labor because the other money that I already paid was for diagnostic.  So I took it to another shop, they putted it in then I took it to the dealership because the light was still on and at the dealership they said It was nothing wrong with my airbag to the clockspring. 

So I went back and talked to one of the owner George Phillips and I told him what the dealership said and George said to bring  the van back the next day and they will check it at no charge. The next day 9/20/17 at 8:03 am and the assistant Eli Stewart said they will check it but if the clockspring is bad they will charge me again and I said that's not what the owner George said.  So I asked can I speak with the owner and Eli said George is taking a shower at the shop so I waited 15 minutes. Then George came and he said the same thing that I have to pay, I told him that's not what you told me yesterday. He said he will be right back. After I waited 20 more minutes, the receptionist, a mechanic and the assistant Eli came out. Eli then said the owner George is gone to take his dog for a ride.  I said I been waiting for 37 minutes so we can fix this small problem and you telling me he is gone, then the assistant Eli Stewart got nasty and called me, you piece of s**t, get the fuc% otta here before I call the police, ain't nobody want to fix your piece of s**t. So I left. THIS IS A SIGN YOU ARE GOING TO GET RIP OFF BY THEM. If you take you car to get fix for whatever reason and they come back an hour later with a list of what's wrong with your car and a ridiculous price. You will have two choices, pay the ridiculous price or pay the diagnostic fee. Do the math $79 x 20 people that pay, George just made $1,580 for not doing nothing to your car. That's a SCAM!!!!

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