My Pool Yard Very rude, cantankerous, domineering, surly and vulgar N. Hollywood California

I placed an order with My Pool Yard through Amazon.  I ordered a bundle and 2 items wouldn't work with my equipment.  I shipped those items back which didn't work with my equipment along with a letter stating I keep these items, I sending this item back and I need to order the correct items from you. Merely to save on shipping. items shipped $78.07 

He sent an email stating I can't refund you unless you send all of the items back

I called him by phone and explained I put a letter inside the box that I kept items and I would like to purchase the correct item from you

He stated, I Want my equipment back and I don't care who you order from.  As long as I have been in business no one has ever done anything like that and it doesn't make sense.

I said, I'm sorry I just wanted to save on shipping and purchase whatever I need from you.

He said NO! send my equipment now

I returned the items had to be back to him by a certain date in order to receive a refund so I had to pay UPS $183.02 in order to be there before 4/24.

When you received my return items he sent an email stating ONe of the items I sent back was broken and said the items were not in orginal conditiion.  He charged me $156.45 for the broken item (which is still in his possession) and charged me a 15% restocking fee of $156.45.

I called him to tell him I boxed the items and UPS put my box inside of their box so how was it broken? 

He yelled at me and said I don't want to hear and Im going to hang up on you and slammed the phone

I have never been treated in this manner ever dealing with a company.  He is being untruthful about the condition of the items and bascially a theft my excessively charging me additonal fees and not returning the item that was supposely broken that I was charged a fee.

Please do not support this business this man is insane

Tammy  

Humble, Texas