Report: #1343891

Complaint Review:

  • Submitted: Sat, December 17, 2016
  • Updated: Sat, December 17, 2016
  • Reported By: ddhartma — Fort Wayne Indiana USA

    Normal, Illinois
    USA Bob Piker Sent my watch for repair and he lost it. Normal Illinois

*Author of original report: Watch found, repaired, and returned

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   I apologize for the length of my story, but I communicated with Bob prior to sending my Accutron Spaceview Cushion case (less band) for repair. Received the info on how to pack and insure it, and where to send it. I completed a detailed form from his website providing not only a description of what I needed done, but included a note that he had promised to place a Speidel Twist-o-Flex band on it for free as well.

   Several weeks past and he finally notified me that it would not require any parts and that I needed to forward a check for $210 for his service. I made the check out to and sent it out. A few weeks later he sent an email to let me know that he could not deposit the check as it was posted and that I needed to either send a new one made out to Bob Piker or send the money via PayPal and that he would then send my original check back to me. I sent the money via PayPal, which he acknowledged as being received.

   I then left a couple of voicemails and emails to follow up on the progress of his efforts. I finally got notice in my bank account that Bob had deposited the previously undepositable check. So I left a Voicemail. Then I got a notice that it was in the mail including the tracking info (this was just a few days prior to Thanksgiving). I received the watch, but to my dismay it wasn't my watch, and in fact wasn't even close (different case design completely). I responded to Bob via Voicemail first, and never received a response, then sent several emails (including pictures of my watch, front and back views). He finally responded via a phone call where I proceeded to explain that not only did I receive the wrong watch, but he had double charged me for his effort. He explained that he would PayPal my overcharge back (which he did expediently), and that in his rush to ship out all of the watches he was working on before the Holiday he must have shipped the wrong ones to a few people.

   I sent back the watch that he had sent me, and then contacted him about when I should expect mine back to which he responded that the gentleman that had it had stated that he would send it back to Bob soon. After a couple weeks had passed I followed up again, and now I am told via a group email that he sent out my watch to another customer (which one he has no clue) and is asking that they return it.

   It is now 12/17/2016 and I have heard nothing from Bob about where my watch is, who has it, or when it may be returned (nor have I heard anything about refunding my money or compensation for my lost watch).

   This may not be a typical story with Bob's service, but Buyer Beware!

This report was posted on Ripoff Report on 12/17/2016 05:14 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Watch found, repaired, and returned

AUTHOR: - ()

The rest of the story as Paul Harvey would say, and the conclusion of the thing: I had originally received an email from (Bob Piker) on October 11, 2016 that he had received my watch and had it in queue for repair. After shipping me the wrong one, and then stating that he must have sent mine to the wrong party, I then received an email on January 11, 2017 that he had found my watch in "his adjustment queue" and that it had a bad coil. He did install new coils without charging me for them and I did receive my functioning watch back yesterday (2/1/2017).

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